Position Summary:
This position provides solution-oriented consultative training, technical support and troubleshooting at customer sites, and remotely, on bioMérieux’s diagnostic product lines. Effectively work with customers to achieve efficient implementation and go live of new instrumentation. Retain business, collaborate with stakeholders.
This is a field based position supporting the South Texas territory. The ideal candidate will reside or be willing to relocate to the territory (Dallas down to the border). Extensive field travel is required - average 65-80% overnight stays.
Primary Duties:
- Perform all work in compliance with company policy and within the guidelines of bioMérieux’s Quality System.
- Coordinate and provide technical training, consultation, and ongoing support of bioMérieux’s diagnostic product lines within the U.S. customer base.
- Develop, cultivate, and maintain strong professional relationships with all customers.
- Answer internal and external customer inquiries and ensure regulatory compliance through timely and accurate documentation in bioMérieux’s CRM system; consulting as appropriate with Sales Partners, Application Specialists, Field/System Engineers, IT Resources, Management teams, and Local/Global Support Teams.
- Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.
- Responsible for efficient territory management within operating expense budget.
- Support bioMérieux revenue initiatives.
- Perform other duties as assigned, and/or as business needs dictate.
Education, Skills, & Experience:
- Bachelor’s degree in medical technology, technical, or life science field
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1+ years clinical laboratory experience or equivalent.
- Molecular experience is highly preferred
- Clinical experience in Virology, Hematology, or Microbiology is preferred
- bioMérieux/Biofire product experience preferred.
- ASCP or MLT certifications preferred
- Laboratory Information System, or Connectivity/Networking experience a plus.
- Experience with guidelines with CLIA regulations and/or additional laboratory credentialing agencies preferred.
- Experience with related technical field applications support strongly preferred.
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