Field Application Engineer, Greater China

Join our team and experience Audiokinetic!

Audiokinetic is looking for a customer-oriented Field Application Engineer with a background in software development to join our team. You will be responsible for providing technical expertise and support to our customers and ensuring the successful implementation of our line of products, such as Wwise.

In collaboration with our innovation and business development teams, in this role, you will work closely with our customers to understand their unique requirements and design customized solutions that meet their needs. You will also provide technical training, troubleshoot issues, and ensure customer satisfaction. 

What will you do?

Your duties will typically include, but are not limited to, the following:

• Collaborate with the business development team to understand customer requirements
• Work closely with the software development team to design custom software solutions tailored to customer requirements
• Conduct product demos and presentations to prospective customers
• Provide technical training and support to customers during the implementation and integration phase
• Act as a liaison between customers and internal teams to ensure smooth project implementation
• Troubleshoot and resolve technical issues that may arise during deployment
• Continuously update technical knowledge and stay up-to-date with industry trends
• Conduct customer site visits to provide onsite support and offer technical guidance
• Assist in the creation of technical documentation and user manuals
• Attend industry-specific events and build credibility across the community
• Support the product development roadmap

Requirements

What do you bring to the team?

• Bachelor's degree in Computer Science, Engineering, or a related field
• Proven experience in a technical role, such as software engineering or technical support
• Knowledge of automotive hardware and software architecture or communication protocols, an asset
• Experience with audio or digital signal processing
• Exposure to embedded systems (an asset)
• Good  knowledge of C/C++, Python
• Experience with Android device development (AOSP) and Linux development environments
• Excellent problem-solving and analytical skills with a high level of autonomy and initiative
• Fluent in Mandarin Chinese
• Excellent communication and presentation skills in English and Chinese/Mandarin
• Ability to work independently and proactively with minimal supervision
• Ability to multitask and manage multiple projects simultaneously
• Familiarity with software testing and quality assurance processes

Audiokinetic has adopted a flexible and hybrid work style to meet the needs of the team, while allowing for in-person collaborative moments determined by the teams.

Benefits

Why join the Audiokinetic team?

Audiokinetic is the leading provider of cross-platform audio solutions for interactive media and gaming, and sets new standards in interactive audio production for location-based entertainment, automotive, consumer electronics, and training simulation. A trusted and strategic partner to the world’s largest interactive media developers and OEMs, Audiokinetic has a long-established ecosystem of allies within the audio industry and amongst platform manufacturers. The company’s middleware solutions include the award-winning Wwise® and SoundSeed®, as well as Wwise Automotive™ and Strata™. 

Audiokinetic, a Sony Group Company, is headquartered in Montréal, Canada, and has subsidiaries in Tokyo, Japan, Shanghai, China, and Hilversum, The Netherlands.

We are looking for people passionate about interactive audio in games, virtual reality, and interactive experiences. We value creativity, curiosity, attention to detail, collaboration, autonomy and initiative. 

If you’re interested in helping us shape the future of audio production, click the “Apply for this job” button to submit your application. We know that applying to a new role takes a lot of work and effort and we sincerely value your time.