Family Resource Manager (Remote - EST Timezone Preferred)

Hazel Health is the nation's largest virtual provider of school-based healthcare services, and has been recognized by Fast Company as “one of the world’s most innovative places to work” in 2023. 

By partnering with districts and health plans across the country, Hazel transforms schools into the most accessible front door to physical and mental healthcare. Today, Hazel's diverse team of licensed providers deliver therapy and medical services virtually (in school or at home) to over four million K-12 students — regardless of their insurance status or ability to pay. Hazel aims to remove all barriers to the mental and physical health care that children need to thrive: in school, at home, and in life.

Helping students and their families feel better takes a team of smart, dedicated people. As an integral member of the Hazel team, you will

• Make an Impact: Work with a team that is increasing equitable access to quality health care experiences for students and their families.
• Enable Scale: Work with a team that is building and professionalizing a high growth high impact social enterprise.
• Feel Valued: Work with a team that is being compensated competitively, developed professionally, and celebrated frequently for making a meaningful difference.

Check us out at Hazel Health Careers. 

The Role:

As a Family Resource Manager, you will play a key role in serving Hazel’s mission to ensure that every child is seen. heard, and cared for. We know that the world of healthcare can be daunting to navigate...and that’s where you come in.

You will serve as a steady hand to support families through their care program with Hazel and coordinate with community organizations, school partners, and health plans to establish plans for long term care. This means leaning in to identify and address barriers, whether they be cultural stigmas, financial constraints, or geographic limitations. In doing so, you will collaborate closely with Hazel’s physical and mental health providers as part of the care team.

This role is full-time and will operate on a 10-month schedule to align with the school calendar year. 

This is a remote role AND we are prioritizing candidates based in the EST timezone. You will have up to 10% travel for team events and company training as needed. 

What You’ll Do:

Care Coordination

• Establish care plans that best meet the unique needs of individual families, using the clinical recommendations from our Hazel providers
• Provide consultative guidance to families to understand their preferences and constraints in order to best match them with care options
• Educate families on the basics of navigating the healthcare system, including using their insurance or accessing other payment options

Community Outreach

• Conduct research to identify local resources for families
• Outreach to those resources, including but not limited to: community clinics, health plans, schools, and providers to understand the landscape of resources in that geography
• Establish collaborative working relationships across these parties to facilitate referrals 

Organization & Documentation

• Maintain all documentation for families, ensuring relevant information is properly documented and maintained 
• Maintain all documentation for community outreach and resources

Other Duties as Assigned

• Support special projects across the team

What Excites Us:

• Deep empathy: You have a strong ability to build trusting relationships and quickly develop rapport with a diverse group of families. 
• Mission-Alignment: You are inspired by providing equitable access to healthcare by partnering with schools and can serve as an advocate.  
• Healthcare Acumen: You have a deep familiarity with the healthcare landscape (Medicaid, FQHCs, etc.) and are well versed in HIPAA and FERPA
• Strong Organization: You have experience in independently managing a high volume of tasks and prioritize effectively so that things don’t “fall through the cracks”.
• Outcomes Orientation: There is no “one size fits all” approach to supporting families' unique needs. You don’t let logistical barriers get in the way of doing what’s needed and always go the extra mile to connect families from point A to point B.
• Adaptability & Flexibility: You embrace frequent change and testing new ideas. When there is not black and white guidance, know how to problem solve to get the job done.
• Technical Savvy: You are comfortable learning how to use new software programs and completing digital documentation.

Minimum Experience

• Bachelors in Social Work, Psychology, or related field
• 2-3 years case management / care coordination experience, school or clinical setting preferred
• Experience with children and under-served populations strongly desired
• Spanish speaking preferred
• Certification in mental health preferred (e.g., QMHP)

If you’re excited about this role but your past experience doesn’t align with every qualification in the job description, we encourage you to apply anyway. 

Total compensation for this role is market competitive, with a base salary range of $45,000- $62,500, a 401k match, healthcare coverage, paid time off, and a broad range of other benefits and perks. Review our benefits at Hazel Health Benefits.

We believe talent is everywhere, and so is opportunity. While we have physical offices in San Francisco and Dallas, we have embraced working remotely throughout the United States. While some roles may require proximity to our San Francisco or Dallas offices, remote roles can sit in any of the following states: AZ, CA, CO, DC, DE, FL, GA, HI, IA, IL, ME, MD, MA, MI, MO, NE, NV, NJ, NM, NY, NC, OR, PA, RI, SC, TN, TX, VT, VA, WA and WI. Please only apply if you live and work full-time in one of the states listed above or plan to relocate to one of these states before starting your employment with Hazel. State locations and specifics are subject to change as our hiring requirements shift.

We are committed to creating a diverse, inclusive and equitable workplace. Hazel Health values the minds, experiences and perspectives of people from all walks of life. We are proud to value diversity and be an equal opportunity employer. Hazel will consider qualified applicants with an arrest or conviction record for employment in accordance with state and local laws and "fair chance" ordinances. For all Hazel positions, a criminal background check is required following a contingent offer of employment. Learn more about working with us at Hazel Health Life.