City Wide is hiring a Facility Service Manager for the Hampton Roads Newport News and surrounds area. The FSM is the day to day, one point of contact for the commercial properties where we provide services.
As a City Wide Facilities Solutions Manager, you will:
- Serve as focal point of contact with clients and perform inspections on all accounts on a scheduled basis to ensure work performed satisfies company and client quality standards;
- Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities;
- Train/develop your Night Manager(s) how to work with employees, Service Providers, and crew members to meet/exceed client expectations;
- Implement company policies and procedures associated with client service levels.
City Wide is a privately held company that emphasizes a dedication to serving others with excellence in all we do. Here you will find a high-energy work environment that balances high expectations with coaching, group support, and fun.
Requirements
- Provides excellent customer service and builds strong client relationships
- Solves problems proactively
- Desires to learn and grow professionally
- Works independently
- Communicates in a professional, direct style
- Brings previous service industry experience
- 5+ years of operations, sales, or customer service experience
- Previous management experience
- Undergraduate Degree (Business or related field) is preferred
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Short Term & Long Term Disability
- 401k Plan with Company Match
- Vehicle Allowance
- Phone Allowance
- Commission Opportunities
