Are you excellent at managing and retaining B2B accounts?
Do you also have strong selling experience for increasing sales within an existing account?
If you answered yes, explore this opportunity with City Wide Facility Solutions!
The Facility Solutions Manager (aka Account Manager) is responsible for retaining the business of their assigned clients by meeting and exceeding expectations. They are also required to offer/sell additional services that will benefit the client. This position provides field support, visiting 6-8 accounts per business day.
This will including training, guidance with starting new clients, inspections of contractor performance, and compliance with client requirements. This person will also troubleshoot customer requests/complaints, coordinate site visits, and develop long-term relationships with clients and contractors. Additional responsibilities include selling non-janitorial services, negotiating contracts, procuring supplies for clients, and ensuring high client satisfaction.
City Wide is the nation’s leading management company in the building maintenance industry. We provide solutions to a wide range of issues clients face at their facilities. Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve. Our Core Values are are honesty and integrity, professionalism, care and teamwork. If that sounds like a company you'd like to be a part of, please apply.
Essential functions
- Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
- Manage independpent contractor relationships
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Supervise and direct Night Compliance Operations Managers; ensure the client’s strategy is executed and all services are performed correctly.
- Ensure adequate (internal and external) staffing needs to service clients.
- Promote the sale of, procure, and monitor supplies for clients.
- Effectively communicate all client issues with independent contractors and management; promptly address and resolve any client issues or problems that arise.
- Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
- Schedule each non-routine activity in client facilities using Outlook.
- Update and keep current all Building Information Sheets, FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
- Notify Sales Executives of potential accounts in your territory, especially new construction.
- Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
- Communicate client survey responses to the Director of Operations, Night Managers, and Contractors.
- Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
- Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
- Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
- Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
- Participate and be present in monthly IC paydays.
Requirements
- 3+ years track record of success in a client retention role
- Success with goals and metrics that support upselling/cross-selling.
- B2B experience
- High School diploma required.
- Highly detail-oriented and excellent follow-through on commitments.
- Positive and outgoing personality; great at building relationships.
- Excellent verbal and strong written communication skills.
- Proficient in Microsoft Office and knowledge of CRM database.
- Reliable transportation and ability to travel on a daily basis to local client locations.
Preferred:
- 3-5+ years of sales and/or operations experience in building maintenance, facility management or equivalent experience.
Safety Sensitive:
- This position is Safety Sensitive.
- If offered a position, candidate will be required to pass a pre-employment drug screen and background screen.
Benefits
- $50K Base Salary + Commissions + Bonuses = OTE $75-$105K
- Health insurance (75% covered by City Wide)
- IRA - 100% match up to 3% of your salary, vested on Day 1
- $25,000 Life insurance (with additional coverage available)
- Paid time off
- Dental insurance
- Vision insurance
- Disability insurance
- Paid training
- Flexible spending account
- Mileage reimbursement up to $600/month
- Flexible spending account
