Facility Management - Manager

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans and BNPL, sourced by its financial partners.

The Facilities Manager will (lead a team to) manage the day-to-day Facility Operations and activities for the

assigned facility, and be the on-site key point of contact for key location stakeholders. The role will assume

overall responsibility for site budgets, accounting and finance, maintenance and operations, contract

services, purchasing of material, equipment & supplies, occupancy services and helpdesk.

Ideal Experience

 Min. Bachelor’s degree in Hotel Management with 10 to 12 years of experience in facilities, property

management

 Has background and experience working in service industry / environment

 Knowledge of local occupational health and safety requirements

 Knowledge of critical facilities

 Knowledge of vendor management for specialized services

 Excellent understanding of technical aspects of property as well as the utilities

 Proven capacity to understand and interpret commercial contracts

 Strong budget management and financial analysis skills

Other Personal Characteristics

 Strong communicator – Good presentation skills and possesses strong verbal & written communication

skills (English, Hindi & local language), also an active listener

 Passion for quality – has an eye for detail to make sure the best delivery of services

 Self-motivated; confident & energetic

 Ability to effectively deal with stressful situations

 Flexible – able to adapt to rapidly changing situations

 Strongly goal-oriented – able to focus on meeting all performance targets

 Is a team player – able to cooperate and work well with others to meet targets

 Proven ability to initiate and follow through with improvement initiatives

 Exhibits honesty & trustworthiness

 Open to new ideas & willing to challenge status quo

 People Management (where applicable)

– Develop and sustain a high-quality well motivated team

– Manage and coach team

– Ensure high staff morale, trust and work ethics

– Build and maintain an environment that supports teamwork, co-operation and performance

excellence within team

– Mentor and enable Training & Development of team members

 Stakeholder Management

– Proactively engage stakeholders to ensure that on site expectations are met

– Build and develop effective stakeholder relationships across multiple levels of the organisation

– On-site key point of contact for Facilities / Admin in the Paytm / One97 premises

 Contracts Management

– Plan and manage all contracts to ensure that they are professionally delivered at the right costs

– Ensure expiry of contracts are well-monitored and re validations are initiated if needed

– Ensure contracts are continually assessed to deliver best value.

– Calculate and compare costs for goods and services to maximize cost-effectiveness

– Coordinate and monitor activities of contract suppliers

– Manage contractor and vendor relationships

 Procurement & Vendor Management

– Ensure vendors are well-managed, delivering services on time and within budget

– Review the maintenance/service practices of Fm vendors, M&E contractors to deliver quality

work practices in line with the manufacturer recommendations, established processes, tools and

documentation

– Plan and manage budgets for soft services

– Ensure that vendor procurement processes comply with agreed procurement guidelines as well

as One97 / Paytm best practices

 Finance Management

– Verify payment and invoicing match contract pricing

– Monitor expenses and payments

– Generate and present regular reports and reviews of facility-related budgets, finances, contracts,

expenditures and purchases for the location

– Develop and implement cost reduction initiatives

– Ensure financial processes are followed at all times

 Health & Safety Management

– Ensure the provision of a safe working environment

– Advise on and monitor energy efficiency

– Oversee environmental health and safety

– Ensure compliance with statutory regulations on fire, health and safety standards

2

 Operations Management

– Recommend continuous quality improvement practices and implement Industry Best Practice

operations

– Implement building procedures and performance measures and ensure they are maintained at

all times

– Ensure all Critical Environment Managements requirements are met

– Review existing operations regularly to reduce costs and improve operational standards

– Plan and take responsibility for office upkeep, smooth operations of all installations & works

pertaining to the facility

– Develop and implement a facility management program

– Supervise the office upkeep activities & overall maintenance of facilities and equipment.

– Conduct and document regular facilities inspections

– Allocate and manage facility space for maximum efficiency

– Coordinate intra-office moves

– Oversee facility refurbishment and renovations

– Plan and manage facility central services such as reception, security, cleaning, catering, waste

disposal and parking

– Implement best practice processes to increase efficiency, reduce the cost

– Check completed work by contractors and vendors

– Plan and monitor appropriate facility management staffing levels

– Ensure efficient utilization of facility maintenance staff

– Develop and implement innovation programs and processes that reduce utility costs, increase

productivity and savings and share learnings with within department

– Continuous optimization of processes, tools and documentation

– Achieve Key Performance Indicators and Service Level Agreement targets

 Risk Management

– Ensure a property risk management program including audits is implemented and maintained

– Ensure escalation procedures and incident reporting procedures are implemented and in place

– Assist in the development of guidelines and strategies to ensure compliance with One97

business code of conduct

– Ensure proper