Facilities Assistant - London Workspace

Salary: £28,808-£32,000

Diversity

We’re an equal opportunity employer, dedicated to building a diverse workforce and fostering an inclusive environment, where everyone can thrive and be their authentic selves at work. We recognise that the climate crisis intersects with social and inclusion issues, and we’re particularly eager to receive applications from individuals who bring diverse perspectives, including people of colour, the LGBTQ+ community, people with disabilities, neurodivergent individuals, parents, carers, and those from lower socio-economic backgrounds. We also value different experiences and encourage applicants whose backgrounds may not exactly match the criteria in the job description to apply. 

About the role

Our busy London workspace currently spans 40,000 square metres, hosting an average of 300 members, and welcoming around 350 visitors each week. As our Facilities Assistant, you’ll be on hand to coordinate the smooth day-to-day running of our facilities operation, ensuring a well-maintained environment for our members and visitors. As this is a member-facing role, it requires a personable and professional approach across all tasks, including maintenance, administrative support, meeting and event setup, and ensuring compliance with health & safety regulations.

Key responsibilities

• Maintenance tasks:
• Change light bulbs, fix leaks, and unclog drains.
• Monitor and maintain building systems, including HVAC, electrical, and plumbing.
• Ensure daily cleanliness and tidiness of common areas, meeting rooms, and kitchens.
• Administrative tasks:
• Maintain accurate records of maintenance requests, work orders, and inventory.
• Coordinate with vendors and contractors for repairs and services.
• Member support:
• Assist with member enquiries and requests, resolving issues promptly.
• Provide excellent customer service to all members and visitors.
• Health & Safety compliance:
• Conduct regular safety inspections of the building and common areas.
• Ensure compliance with all relevant health and safety regulations.
• Respond to emergencies and accidents in line with company policies.
• Maintain first-aid kits and emergency equipment.
• IT support:
• Provide basic IT support to members, such as troubleshooting Wi-Fi issues and printer problems.
• Assist with the setup and maintenance of IT equipment.
• Events support:
• Assist with the setup and breakdown of events.
• Coordinate with event organisers to ensure smooth execution.

Requirements

We need you to have

• 2+ years of experience in building maintenance and repair procedures.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organisational skills.
• Ability to handle, move, and set up equipment and furniture safely, in line with manual handling guidelines. Reasonable adjustments will be considered where needed.
• Ability to work independently, and as part of a team.
• Basic IT skills, including knowledge of networking and troubleshooting.

You ideally have

• Previous experience of a health & safety monitoring systems, such as Shield (training can be provided).
• Previous experience working in a co-working space.
• A keen interest in sustainability.

Benefits

• Hours: Full-time, 40 hours per week - office based - flexible schedule including evenings and weekends - may involve on-call duties
• Remuneration: £28,808 - £32,000 annual basic salary plus bonus. 

• Based: London Workspaces. 

Additional details

• 25 days Holiday + Bank Hols
• Monthly Wellness Day (for rest & recharge)
• Paid Sick Leave + Vitality Health Insurance Scheme
• Enhanced Pension Scheme
• Cycle to Work Scheme + Octopus EV Lease Scheme

As you grow with us, you can access additional benefits, including enhanced maternity, paternity, and adoption leave & pay (after 2 years’ service).

Recruitment process

• 30 min phone screening interview
• Two stage interviews

About Sustainable Ventures

We’re Europe’s largest ecosystem of climate tech startups. Following our expansion of our Central London headquarters, and the recent opening of our Central Manchester workspace, we’re focused on our mission to develop 1000 new businesses by 2025, and expand our operations across UK regions.

Our impact on the planet’s climate and its natural resources is being felt more often and by more people than ever before. It is clear that significant changes must be made to achieve the targets set by the IPCC and reach Net Zero by 2050. This presents the world’s biggest challenge and it is something that SV has been addressing since 2011. 

We believe in the power of commercial innovation to address the twin challenges of climate change and resource scarcity.