Help Ag is looking for a talented and experienced F5 Security Consultant who will be responsible for the proper and accurate handling of support requests for Help AG’s customers. The security consultant will receive requests by email/calls and handle those according to Help AG’s support workflow including.
- Continuous communication with the customer on tickets, health check, projects, and other technical work.
- Based on the business requirement, security consultant will be required to work as resident engineer at customer site.
- Proper and accurate use of tools (ticket system, time tracking) and documentation of the tickets.
- Follow-up on any escalations meeting SLA.
- Attend technical training and achieve certification as part of career development.
- Additionally, security consultant is expected to work on projects, POC and documentation.
- The primary targets are customer-satisfaction, professionalism, accuracy, and an outstanding high quality in the work/duties.
