ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
The Extended Case Management Department Manager is responsible for overseeing and managing the programs under the Extended Case Management Department which include: Preferred Communities Intake, Assessment & Referral (PC IAR) and Intensive Case Management (PC ICM), CalAIM Enhanced Care Management program, and more. This role involves managing the programs and supervising caseworkers, ensuring program compliance with regulatory guidelines, and fostering community partnerships to enhance client integration and self-sufficiency. The manager will support strategic implementation of case management initiatives, monitor program effectiveness, and ensure high-quality service delivery for refugees and high-need community members. This role offers the opportunity to significantly impact the lives of refugees and high-need community members by leading a dedicated team and enhancing the effectiveness of case management services. If you are a strategic leader with a passion for community support and program management, we encourage you to apply.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Program Leadership & Supervision:
- Lead and oversee the Extended Case Management (IAR, ICM, ECM and others) programs, including day-to-day operations, staffing, and case management activities.
- Supervise program staff, including onboarding, providing regular supervision, coaching, and professional development.
- Provide clinical supervision for staff and interns.
- Facilitate regular, re-occurring one-on-one direct report supervision meetings; establish goals and provide performance reviews and follow-up on individual goals for direct reports.
- Manage program budgets and expenses to ensure compliance with allocated budgets; collaborate with the Director of Resettlement and Integration Programs and the Director of Finance to maintain accurate budgets.
- Manage direct report PTO, approve timesheets and overtime requests.
Client Management and Support:
- Develop individualized, holistic service plans for clients and monitor their progress to ensure goals are met.
- Develop policies and program guidelines to ensure comprehensive, client-centered case management, including public benefits enrollment, navigating healthcare systems, housing systems, accessing benefits, and coordinating referrals to community services.
- Ensure staff are trained and clients receive trauma-informed care.
- Train staff to conduct initial intakes, develop individualized and client centered care plans, and modify them as necessary based on client progress.
- Ensure that staff are accurately and timely entering progress notes in the case management/ EHR systems.
- Conduct regular case file reviews with staff, coordinate peer reviews and ensure utilization reviews occur regularly.
Compliance & Reporting:
- Maintain up-to-date knowledge of ORR Preferred Community guidelines, CalAIM Enhanced Care Management, and Community Supports regulations, and others to ensure program compliance.
- Ensure programs and staff strictly adhere to HIPPA, PHI and PII requirements.
- Oversee accurate and timely completion of case notes, casefile compliance, and tracking of program enrollments and outcomes in Dynamics, RittenIO, and other client tracking systems.
- Maintain and submit accurate reporting based on funder requirements and guidelines.
Community Engagement & Partnerships:
- Work closely with internal program managers for referrals and collaboration.
- Develop and maintain strategic partnerships with local service providers, community organizations, and healthcare professionals to ensure comprehensive services.
- Manage external relationships and referral systems to support client needs and integrate services across programs.
Program Development & Strategy:
- Support the development and execution of short/ long-term program strategies.
- Contribute to program planning, quality improvement, and implementation phases for new or enhanced benefits.
Operational Management:
- Ensure operational compliance and reporting to meet state and federal standards.
- Oversee the management of program interns, volunteers, and other support staff.
- Coordinate the development of relationships with service providers and maintain an awareness of state-level changes affecting the programs.
- Other related tasks as assigned
- This role is responsible for supervising others and includes responsibilities consistent with supervising employees including but not limited to monitoring daily work activities, tracking and approving timesheets including approving time off, monitoring performance including entering goals, progress check-ins, and weekly or bi-weekly check-ins, documenting performance concerns, entering staff promotions, transitions, and separations in HRIS within required time frame. Managers at World Relief are also considered spiritual leaders and are expected to lead staff in a manner consistent with our Christian values including but not limited to praying with staff, leading devotionals, and fostering a Christian environment in interactions with staff throughout World Relief.
Knowledge, Skills, & Abilities
- Flexibility and the ability to learn quickly in a fast-paced work environment
- Good oral and written communication skills
- Demonstrated ability to work sensitively and effectively in cross-cultural settings
- Strong leadership and communication skills.
- Proficiency in Microsoft Office; experience with Dynamics and data tracking systems preferred.
- Proven ability to utilize digital communication tools, such as Zoom, Teams, and other platforms
- Strong organizational skills and detail oriented
- Ability to manage multiple tasks effectively, prioritize duties, and navigate stressful situations.
- Knowledge of social work principles, case management techniques, and integrated delivery system models.
- Knowledge of HIPPA regulations, Medi-Cal terminology, billing, and coding.
- Experience with refugee or vulnerable populations preferred
- 2 years active unrestricted license in California as a Licensed Clinical Social Worker (LCSW) with experience providing clinical supervision preferred
- Associate Clinical Social Worker (ASW) working toward licensure preferred
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Master's degree in social work (MSW) required.
- Minimum of 2 years of experience in case management required
- At least 2 years of supervisory or management experience and experience in crisis intervention and community partnerships.
- At least 2 years of program administration experience.
- A valid US driver’s license, reliable transportation, and active insurance policy are required.
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
Specific for this role:
-Flexible work schedule
-Work cell phone
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
· The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
· General office setting. World Relief also offers hybrid and remote schedules for limited positions.
· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
· Year-end archiving activities involve repeated lifting and bending.
· Physical, emotional and intellectual demands
· Equipment used: Employee computer (desktop or laptop), printer, and copier.
· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.
