Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games. Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games.
As the Manager on the Minor Safety and Exploitative Content team, you will lead our EU team to deliver responsible safety operations, drive efficiency gains across the entire operations ecosystem, launch and implement policies and workflows, establish KPIs and hold the team accountable for meeting them. You will serve as the internal subject matter expert on teen and child safety operations at Discord, provide strategic guidance and oversight to an EU team, and liaise with internal and external stakeholders to deliver program capability and processes. You will report into our Senior Manager of Minor Safety and Exploitative Content located in New York, NY.
What You'll Be Doing
- Own operational efficiency, KPI reporting, and capacity planning for Discord’s Minor Safety and Exploitative Content team
- Manage seasonal staffing, holiday coverage, and headcount capacity planning across languages
- Manage a team of specialized moderators and analysts to drive operational excellence
- Inform Discord’s policies, programs, and plans to promote and ensure quality, consistency, and efficiency across all policy enforcements
- Manage initiatives, report results, and make recommendations based on risk mitigation, brand reputation, and opportunities to generate safety-related impact
- Advise and guide efforts by supporting Discord stakeholder teams, including scaled enforcement, data engineering, threat research, and adaptive analytics, to incorporate user safety initiatives, projects, and planning
- Manage EU industry initiatives, external partnerships and collaborations, and serve as the principal Exploitative Content resource for team and company leaders
- Ensure delivery of high quality, trauma-informed, person-centered services to prevent crimes against children and other vulnerable populations
What you should have
- 3+ years of Trust and Safety operations team management, ideally investigating and acting on digital crimes and internet-enabled abuse against children or experience in reviewing and acting on violating adult explicit content
- A Bachelor’s degree
- Program management experience establishing and driving operational projects at scale
- Ability to create effective relationships, influence, and collaborate at all organizational levels
- Demonstrated experience with organizational capacity, namely building and strengthening teams at scale as well as building and strengthening stakeholder partnerships
- Experience analyzing and mitigating high-impact threats and online threat actors, with a track record of managing tactical & strategic initiatives resulting in measurable change
- Proven leadership in developing, articulating, and advocating policies and strategies relating to teen and child safety
- Demonstrated leadership managing enterprise strategy, policy, and planning, to include liaison relationships with relevant organizations (e.g., NCMEC), law enforcement agencies, oversight organizations, and international partners
- Proven experience in partnering with people operations to support wellness initiatives for employees
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Why Discord?
Discord plays a uniquely important role in the future of gaming. We're a multiplatform, multigenerational and multiplayer platform that helps people deepen their friendships around games and shared interests. We believe games give us a way to have fun with our favorite people, whether listening to music together or grinding in competitive matches for diamond rank. Join us in our mission! Your future is just a click away!
