Grade Level: L2
Location: Islamabad
Last Date to Apply: 22nd November 2024
What is Expert PS Core Operations?
The role reports directly to the Manager PS Core Planning & Operations with an extended team of 12 team members.
Major tasks includes day-to-day operations of NFVI, Cloud and EPC Networks, ensuring high-quality and reliable network performance. Oversee Packet Core Network maintenance and performance to ensure maximum uptime, optimal quality, a seamless user experience and troubleshoot issues promptly. Collaborate with internal teams (CS/IMS Core, VAS & HLR, IP Core, IN/Billing, Radio Planning & Optimization, and Commercial) and external customers for effective issue resolution. Engage with vendor support teams for resolving network-related issues and maintain close coordination with EPC Planning to facilitate smooth Change Management processes.
What does Expert PS Core Operations do?
- Oversee daily operations of the Packet Core Network infrastructure.
- Monitor network performance, usage, and health to ensure high availability and reliability.
- Troubleshoot and resolve operational issues, escalating to vendors or higher-level support when necessary.
- Implement routine maintenance, ensuring minimal disruption to services.
- Manage high-priority incidents, coordinating team efforts to restore services promptly.
- Conduct root cause analysis and implement solutions to prevent recurrence of issues.
- Ensure the team follows best practices for logging, tracking, and closing incident tickets.
- Analyze network performance data to identify areas for improvement.
- Implement strategies to optimize network traffic and increase packet core efficiency.
- Collaborate with planning and engineering teams on capacity management and network enhancements.
- Ensure accurate documentation of network configurations, changes, and incident management processes.
- Generate regular performance and incident reports, providing insights for decision-making.
- Maintain and update operational runbooks and SOPs.
- Adhere to industry standards, regulatory requirements, and internal security policies.
- Identify and mitigate potential risks to network security.
- Ensure compliance with network policies, coordinating with the security team on data protection measures.
- Work closely with network engineering, IT, and other cross-functional teams to support network projects and upgrades.
- Coordinate with vendors for system support, upgrades, and issue resolution.
- Ensure the stability and performance of network services, including 2G, LTE, VoLTE and VoWiFi.
- Identify and Implement new network features and services as per organizational needs.
- Plan task configuration/scripting preparation and verification.
- SLA finalization to perform each type of task/activity/plan requested by marketing and commercial teams
- EPC capacities and licenses monitoring
- Quarterly Network Audits (hardware, software & Configurations)
- Service flows/documentation of each service & Internal processes definition and improvement
- Monitor Network KPI's based and reporting.
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
- Bachelor degree in Telecom/Electrical/Software Engineering
- 4-8 years of relevant experience including Cloud Computing, NFVI Core Network and EPC Service flow
- Expertise on network operations as well and configuration preparation skills for Huawei Cloud NFVI EPC Core service Nodes.
- Deep Understanding of 2G/4G Network Architecture & Flows with excellent knowledge of Open stack, NFVI and 5G Core Network (NSA / SA).
- Detailed Understanding of PS Core Nodes (SGSN, GGSN, MME, SGW, PGW, DNS, PCRF, BG, Firewall, CE switches, Routers, DEA & DRA)
- Detailed understanding of NFVI Core networks, Cloud infrastructure, Cloud Data Center design
- Experience in EPC Core fault management, performance management and configuration management.
- Should have sound knowledge in Service Awareness and Deep Packet Inspection.
- Should have good experience in vendor management, NFVI, VNFM, NFVO, VIM operations
- Experience in Core Network Optimization and Network parameter standardization
- Sound knowledge of VoLTE.
- Relevant experience of customer complaints handling
- Excellent communication & leadership skills
- Good team player with strong stakeholder management skills
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
