Grade Level: L2
Location: Karachi
Last date to apply: 9 October 2024
What is Expert Customer lifecycle Management?
Expert Customer lifecycle will be responsible to work on the complexed corporate projects of Jazzcash B2B south. This current JazzCash proposition revolves largely around B2B corporations, it offers a collection solution, Disbursement solutions, API for wallet users, OTC and USSD as well. This role will be responsible to ensure best possible feasible solutions are available for the existing and new B2B JazzCash customers to ensure aggressive growth in terms of volumes and revenue.
This is an individual contributor role that reports directly to the “Regional Manager B2B Sales – DFS South” in JazzCash
What does Expert Customer Lifecycle Management do?
Key responsibilities
· Support day to day operational matters of new and existing complexed corporate projects.
· API integrations for collections and disbursement B2B clients
· Alignment with Product team, Technology team, Bank team and pricing team to ensure smooth execution of projects
· Drive B2B existing and new business growth in terms of uptake and penetration in collaboration with the regional corporate partnerships team
· Guide the clientele through the various stages of the product lifecycle from conception to negotiation, onboarding the partner and making them live
· Ensure all expectations of the business partners are rightly met and keep them completely satisfied, to drive exponential business growth
· Tracking, reporting and optimizing on end-to-end integrated campaigns
· B2B reporting analysis and target setting
Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.
Requirements
What are we looking for and what does it require to be Expert LifeCycle Management- South?
· Minimum bachelor’s degree in Management/Business/Marketing
· 4-6 years of work experience
· Experience working on B2B/Sales/Customer services/Segments in the Fintech/Telco/Banking/Tech industry
· Significant experience & knowledge of complex projects and B2B technical integrations
· Strong communicator with the ability to negotiate and solve problems
· Proven track record of analytical and decision-making skills
Benefits
Why Join Jazz?
As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better every day inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer-obsession.
As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 75 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
