This position is filled in the new Artificial Intelligence (AI) BU in the Digital Solutions portfolio unit of T-Systems. Its focus is on the global AI project business for external and internal customers.
Tasks
- Manage contract fulfilment
- Take care of invoicing and controlling-heavy activities
- Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
- Monitoring and reporting of SLA compliance
- Steering of resource demand management process
- Responsible for the cost control incl. forecast and optimization proposals
- Contract Implementation and Delivery Contribution
- Project Plan Structure Management (PSP and WBS Structure)
- Preparation of Invoicing activities, Cost and Controlling awareness
- Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
- Work close with development and/or operational counterparts to ensure high quality
- Owning the overall SDM activities for AI project business
- Stakeholder Management
- Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
- Knowledge of ITIL and Agile concepts and process management
- Experience with ServiceNow and SalesForce Tools
- Fluent English and German language knowledge (C1)
- Understanding of legal terminology
- Experience working in multicultural and international environments
- At least 5+ years of hand on experience as a Service Delivery Manager
Advantages
- Experience with Jira and Confluence
- TÜV SDM qualification
- Experience with SAP/SPPM
- AI experience
- Process Flexibility
- ITIL qualification
- Experience with Service Desk and/or building and maintaning 1st-2nd level support
Required soft skills
- Very good communication and coordination skills
- Highly motivated personality and ablility to push things forward
- “Can do”/”get things done” attitude, self-driven
- Stress tolerance
- Team player
* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.
