We are one of the first all-remote companies with 2,000+ team members utilizing our virtual office called eXp World. This role is work-from-anywhere in Canada in the Eastern Time Zone.
Who is eXp?
Doing the audacious is part of eXp Realty’s DNA. We are a company that rewards creative minds who can offer bold solutions, where opinions matter, anything is possible and the outcome can be revolutionary. As a global full-service real estate brokerage utilizing a 3-D, fully immersive, cloud office environment, offering 24/7 access to collaborative tools & training, eXp has broken the traditional mold of real estate. We are doing big things.
Come join us at eXp Realty – a 7x Glassdoor Best Places to Work organization!
What you will do:
Providing world-class service to the agents in our virtual environment and assisting the agents with questions through our in the world ticketing system, multi-queue phone system, and agent support CRM. Helping to direct agents to where they need to go for help in different areas of our company.
Frontline support for the ticket system in the world and agent support CRM
Knowledge of the joining application, onboarding process, Agent Programs, and overall knowledge of all eXp tools, platforms, and resources
Provide world-class service to the agents
Answer inquiries in live chat and email
Provide resources and respond to agent inquiries via multi queue phone system
Other duties as assigned
How you will grab our attention:
High school diploma required or equivalent years of applicable experience
0-2 years experience
Real Estate experience strongly preferred
Excellent written and verbal communication skills
Excellent organizational skills
Strong knowledge of Microsoft Office/Google Suite
Excellent written and verbal communication skills in both English and French
Problem Solving Skills
2+ years in the Customer Service industry
If you think you’d make a great match for this position but don’t meet all the requirements, we would still encourage you to apply!
What eXp Canada provides:
Medical, Dental, Vision, Long-Term Disability
Life Insurance and AD&D
Subscription to Calm and Vitality Wellness Programs
Paid Vacation
Paid Holidays
Up to 4 Paid Personal Days
5 Paid Sick Days
One time stock option
$20/pay cheque for the first two pays of the month for your mobile phone/internet
RRSP employer match
Fully remote environment
Amazing company culture
And more..
The starting base pay for this position is $50,000 CAD per year in our lowest geographic cost of living market and is dependent upon many factors such as location, experience, skills, and training. Base pay is only one part of the total compensation package offered to employees in recognition of their hard work and is determined within a range to allow for growth and development within a role.
eXp World Holdings is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability or any other characteristic protected by law.
