Expert Business Operations

Grade Level: L2

Location: Lahore

Last date to apply: 26th March 2025

What is Expert Business Operations?

“Expert Business Operations” will be responsible to provide adequate support to channels, backend support, and business care to resolve the critical customer queries and billing issues in a timely manner. This role will also be responsible to coordinate with the technology and run analysis on pre and post-bill runs to ensure the 100% correct billing. Verification of customers' financial issues and posting the credit/debit notes according to need. Monitoring the resolution of requests, approval, and disbursement of legitimate refunds. Manage the month-end close-out by bringing systems up to date with proper figures and other relevant information.

The role reports directly to the Stream Head Business Billing & CAP has no extended team or anyone reporting to him.

What does Expert Business Operations do?

Key responsibilities

• The role will be responsible for 100% correct and timely billing.
• Responsible for the resolution of customers' critical queries.
• Responsible to provide support to sales and support channels on billing issues.
• Responsible to post the customer's financial adjustments after proper verification and approvals.
• Verification and processing of customers' refunds.
• Systems analysis and monitoring to provide feedback on the automation of the billing modules and modification according to defined products with respect to business needs.
• Ensure timely and 100% correct billing.
• Resolution of issues within given TAT.
• Timely posting of debit/ credit notes to update the customer's ledgers.
• Ensuring compliance with credit financial transactions policies.
• Automation and digitalization of billing systems

Requirements

• Graduate/Master from a recognized institute. (preferable BBA, B-COM, BCS, MCS, MBA)
• Must of having at least 5 years of experience in Billing & Invoicing/Credit & Collection/Finance in the Telecom sector.
• Proficient in Ms. Office & Visio
• Advanced Excel skills (including formulas, pivots & macros)
• Hands-on Experience of Working on SQL Data basis.
• Excellent numerical skills with strong attention to detail and accuracy
• Excellent interpersonal and communication skills
• Good team player and ability to work in intense and pressure situations and meet the timelines
• Stakeholder Management
• Customer-Centric
• Critical evaluation skills
• Analytical & Presentation Skills

Benefits

As one of the leading employers in the country, Jazz epitomizes the philosophy that each Jazz employee is passionately living a better everyday inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.

As one of the largest private sector organizations in Pakistan, our objective is to continue to change the lives of our 70 million customers for the better. This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success. Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.

Jazz is an equal opportunity employer. We celebrate, support, and thrive on diversity and are committed to creating an inclusive environment for all employees.