Deutsche Telekom IT Solutions is hiring an

Experienced Service Delivery Manager (REF3366Z)

Budapest, Hungary
Full-Time

This position is filled in BU Logistics in the Digital Solutions portfolio unit of T-Systems International GmbH. The Logistics BU focuses on the development of the DP DHL .

  • Take care of invoicing
  • Support in pre-sales activities, TSI Force (Salesforce) and Contract Lifecycle Management
  • Monitoring and reporting of SLA compliance
  • Steering of resource demand management process
  • Responsible for the cost control incl. forecast and optimization proposals
  • Contract Implementation and Delivery Contribution
  • Project Plan Structure Management (PSP and WBS Structure)
  • Preparation of Invoicing activities, Cost and Controlling awareness
  • Orchestrate and manage all stakeholders in Nearshore and Offshore locations to ensure effective delivery of services
  • Work close with development and/or operational counterparts to ensure high quality
  • Stakeholder Management

Qualifications

  • Experience with customer facing management activities (sales, product management, deal management, claim management, etc.)
  • Knowledge of ITIL and Agile concepts and process management
  • German language knowledge (C1)
  • English language knowledge(B2)
  • Understanding of legal terminology
  • Experience working in multicultural and international environments
  • At least 3 years of experience as a Service Delivery Manager

Advantages

  • Experience with Jira and Confluence
  • Experience with SAP/SPPM
  • Process Flexibility („Can do” attitude)
  • ITIL /SCRUM qualification
  • Experience in Maintenance and development area,

Required soft skills

  • Very good communication and coordination skills
  • Stress tolerance
  • Team player
  • AGILE mindset

* Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.

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