WHO WE ARE
Lindblad Expeditions is a true pioneer in Expedition Travel. From taking the first citizen explorers to Antarctica in 1966, opening the Galapagos and Easter Island to tourism in 1967, leading the first tourist expedition through the Northwest Passage in 1984, and launching our innovative partnership with National Geographic in 2004, we're now taking almost 30,000 guests a year to some of the world’s most remote and pristine locations on our fleet of 19 ships, and are committed to ensuring our guests experience the “Exhilaration of Discovery”.
Role Overview
Lindblad Expeditions is seeking experienced sales candidates to join our Expedition Specialist - Outbound (ESO) sales team. In this role, you'll work with a high-performing team generating revenue by closing expedition sales from new leads through proactive outbound sales activities.
'Expedition Specialists - Outbound' (ESOs) are responsible for selling Lindblad expeditions, extensions, and services to customers via outbound email, phone, and video conference sales activities. The ESO will utilize multi-source leads to generate sales and develop long-term relationships with customers through timely outreach, expert guidance, and personalized customer service.
Successful ESOs have in-depth knowledge of our reservation system, our products, policies, and procedures. They are self-motivated individuals with a record of successful sales, excellent communication and customer service skills, and an ability to multi-task and prioritize objectives in a fast-paced environment while presenting a positive, sales-focused, and team-oriented mindset.
Our diverse team is looking for individuals who care deeply about the planet and who are proud to serve as a catalyst for meaningful change.
Role Responsibilities
- Identify sales opportunities, close sales, and provide customer service via outbound phone, email, and video conference contacts
- Utilize Salesforce CRM to track and follow up on leads from multiple sources
- Manage a high-volume, sales-focused workload, meet sales and productivity goals, and optimize the customer relationship through proactive customer contact
- Maintain and continually develop Lindblad Expeditions product knowledge to confidently and effectively provide clients with information about our ships, destinations, itineraries, policies, and travel requirements to drive and convert sales
- Upsell add-ons such as flights, extensions, hotels, and travel protection policies through the life of the customer relationship
- Deliver superior customer service by establishing long-term, 1-1 customer relationships and identifying and meeting customer needs
- Make recommendations for process, procedure, and technological improvements
- Provide product knowledge and consultation as well as exceptional guest service to all clients including voyage changes, payment needs, and other services related to reservations
- Maintain and update customer records in Salesforce CRM
- Assure utmost accuracy of all details and information required to complete a reservation
- Collaborate with teammates and internal partners to assist in converting sales
- Meet or exceed established Lindblad Expeditions sales and service standards
- Assist with other reservation-related assignments and sales projects as determined by your manager
MINIMUM Qualifications
- 2+ years of inside or outside sales experience with a proven track record of success
- Proficiency in the Windows operating system, including both word-processing and spreadsheet applications
- The ability to be proactive and work independently and in a collaborative team environment
- Strong organization, time management, and multitasking skills
- Experience setting priorities in order to meet tight deadlines and ensure customers receive outstanding, timely service
- High school diploma or GED or equivalent industry experience
PREFERRED Qualifications
- 2+ years experience in a contact center role
- Experience using Salesforce’s opportunity lead tracking and reporting functionality
- Travel industry experience and/or personal travel experience to Lindblad Expeditions’ core destinations of Antarctica, Alaska, and the Galapagos Islands.
- College degree or equivalent industry experience
OUR BENEFITS
• Travel benefits for employees and their family
• Voyage of Discovery trips for employees to travel as guests
• Health insurance including Medical, Dental, Vision
• 401(k) plan with employer match
• Long-Term Disability, Life & AD&D Insurance
• Flexible Spending Account (FSA) to be used for out-of-pocket medical and dependent care
• Pre-Tax Commuter Benefit
• 7-8 Paid Holidays
• 2-3 Floating Holiday Options (pro-rated per start date)
• Up to 15 days of vacation (pro-rated per anniversary year)
• Parental Leave
• Sick/personal days per city & state ordinance
• Pet Insurance discount
COMMUNICATION SKILLS
Using the English language, this person must have the ability to read, write, and comprehend policies, legal guidelines, correspondence, and memos. Must also possess the ability to effectively communicate--both in writing and orally--with a professional demeanor.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is frequently required to sit, talk and hear. The employee will also be required to write and type. The employee is occasionally required to stand, walk, and reach with hands and arms.
COMPENSATION STATEMENT
Lindblad Expeditions determines the pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living.
For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. An employee/candidate with a stronger skill set will receive higher pay.
EQUAL OPPORTUNITY EMPLOYER STATEMENT
At Lindblad Expeditions, we simply could not do our work without the diverse kaleidoscope of humanity that creates and delivers our remarkable offerings across the planet. As a Company that respects and celebrates the inherent diversity in the places we explore, we recognize the need to mirror that same diversity and all the interconnected perspectives within our organization. We are committed to building a community of different genders, races, ages, sexual orientations, chosen identities, and countries of origin where every person brings their whole self to work and whose skills, talents, and abilities are valued. We believe we can explore further and in a more meaningful way by actively creating a more diverse and inclusive organization where everyone feels they belong.
Lindblad Expeditions is an equal opportunity employer. Individuals seeking employment at Lindblad Expeditions are considered without regard to race, sex, color, religion, national origin, age, disability, genetics, marital status, pregnancy, unemployment status, sexual orientation, citizenship status, or veteran status.
