- NielsenIQ Sales Force Activation solutions are part of the Analytics portfolio. These research solutions help clients expand and optimize their channel distribution, performance tracking and execute their perfect store strategy.
- NielsenIQ is looking to aggressively increase product usage to bring our clients to the next level of research usage and utility
- These researches are carefully designed and customized to client needs, and allow you to work across diverse industries although this role will be focused on the FMCG industry.
This position will be maintaining a client service orientation by managing day-to-day administration of client service and coordinating on analysis and reporting of assigned research projects.
Responsibilities
Client Servicing
- Serve as primary contact to client project team contacts on ad-hoc and tracking analyses; understand and respond to questions on content, basic data issues/questions, report generation, etc.
- Maintain an accurate, complete, keeps client up-to-date about progress of projects, follows through on client inquiries, requests, complaints.
- Unsupervised on-site presence which includes responsibilities on data requests, technical basic support and analysis.
- Assist senior staff in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards.
Functional / Technical
- Deliver timely and quality research in accordance with agreed business requirements and as aligned with company's quality standards.
- Maintain an accurate and up-to-date knowledge on research techniques and applications.
- Collaborate effectively with Sales teams to translate client needs into actionable research parameters.
- Maintain regular communication with internal stakeholders, including Operations teams and external partners.
- Take ownership of project tasks such as questionnaire development, data analysis, charting, dashboard creation, and more.
- Provide value-added analyses and respond to special requests
- Perform quality checks on all reports for alignment to request, accuracy, and correctness
- Ensure standard operating procedures within your area of responsibility are observed.
- Provide "in-office" research, administrative and operational support to senior staff.
A LITTLE BIT ABOUT YOU
You have knowledge of statistics and multivariate analysis. You also have knowledge of FMCG industry / research techniques and methodologies.
- Bachelor’s degree in business administration or economics.
- 1 to 2 years in Market Research or related services in FMCG / Service Industry
- Experienced in executing projects and preparing reports related to Retail Measurement.
- Good knowledge of data analysis
- Intermediate-level knowledge of common Microsoft Office applications and Google tools
- Can-do attitude with ability to work under pressure on a regular basis
- Problem solver, solution-focused
- Team player and Go-getter
- Attention to detail
- Excellent project management skills
- Excellent communication and presentation skills
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.
For more information, visit NIQ.com
Want to keep up with our latest updates?
Follow us on: LinkedIn | Instagram | Twitter | Facebook
Our commitment to Diversity, Equity, and Inclusion
NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion
