Inbound, Customer Service (Customer Experience - Tier 1) - Melaka Tengah
Contractor
Job Descriptions:
Managing incoming calls and emails from clients.
Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Identifying and assessing clients need to ensure service excellence
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Handling day-to-day administrative task
Responsible for compiling and generating reports as they relate to customer service surveys.
Develop the strategy the team will use reach its goal
Create reports to update the company on the team’s progress
Requirements:
Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree in any field
Work Experience: Minimum 2 years of Customer Service Experience. Fresh graduates are welcome to apply.
Applicants should be a Malaysian Citizen
Excellent English communication skills
Able to speak MANDARIN will be added advantage
Confident with corresponding clients over the phone
Good working knowledge of Microsoft office applications
Strong thirst for knowledge and ability to learn fast
Preferably candidates with experience in Customer Service
Applicants must be willing to work on Shift Rotation Basis
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