Costa Navarino is in Messinia in the southwest Peloponnese, in one of the most unspoiled and breathtaking landscapes in the Mediterranean. It is currently home to four 5-star deluxe hotels, The Romanos, a Luxury Collection Resort and The Westin Resort at Navarino Dunes, W-Costa Navarino and Mandarin Oriental at Navarino Bay. In the coming years, more upscale branded hotels will be added to our portfolio, both in Messinia and Athens.
Navarino Dunes Costa Navarino facilities include 766 bedroom units award winning Anazoe Spa, a 4,000m2 spa & thalassotherapy center, four multi-awarded, signature golf courses, over 20 fine dining venues, 5,000 m2 House of Events and a wide range of sports, such as the “Mouratoglou Tennis Center”, Bayern Munich football academy, Navarino Outdoor and many more.
W Costa Navarino, exclusively for adults and young adults over 12 years old, offers 226 stylish rooms, 2 bedroom suites and 3 bedroom villas with infinity private pools, staged in the Bay of Navarino with stunning Ionian Sea views, The Watersports Center, The Away Spa and gym with a heated 25m-long lap pool, including the new Navarino Agora, an open marketplace with retail, street food, open-air cinema and exciting programming throughout the day and night.
The Executive Housekeeper leads the Housekeeping team ensuring hotel guests have a comfortable and safe stay exceeding their expectations. The role coordinates the operation and individual tasks of the department. Selects, trains and directs the team. Selects appropriate cleaning systems and department equipment. Ensures Health & safety in the workplace according to company and Brand standards.
Manages the department's budget-manning and cost operating profits.
1. Leadership & Operations
- Lead the housekeeping team to deliver exceptional service and maintain a positive work environment.
- Develop and implement effective cleaning procedures, schedules, and standards to meet the resort's Brand Standards
- Collaborate with other departments to ensure seamless coordination and enhance the overall guest experience.
- Respond promptly to guest requests and concerns, maintaining a commitment to guest satisfaction.
2. Safety & Quality Assurance:
- Ensure compliance with health and safety regulations, including the proper use of cleaning chemicals and equipment.
- Implement and enforce safety protocols to create a secure environment for both guests and staff.
- Follow all Brand programmes and Standards. Lead, train and monitor the team leaders and housekeeping team on these Brand Standards.
- Oversee the cleaning and maintenance of all guest rooms, public areas, and back-of-house spaces to ensure impeccable cleanliness and presentation. Conduct regular inspections.
3. Budget, Inventory and Supplies Management:
- Manage inventory of cleaning supplies and amenities, ensuring timely replenishment to meet operational needs.
- Collaborate with procurement to source high-quality cleaning materials and amenities.
- Develop and manage the housekeeping budget, ensuring cost-effective operations without compromising quality.
- Implement strategies to minimize waste and increase productivity.
4. People Management
- Selects, trains and develops Housekeeping team.
- Manages work schedules according to labor law, goals and operational needs. Completes the required HR tasks and systems (Scan, DRs, Requests etc) in a timely and accurate manner.
- Conduct regular training sessions as per Brand requirements for housekeeping staff to enhance skills and uphold service standards. Ensures that all associates are trained in H&S protocols.
- Conduct performance assessment for the Housekeeping Team.
- Stay informed about industry trends and best practices, incorporating them into the training program.
Requirements
- Technical School (IEK) on Tourism or BSC Hospitality Degree
- 4 years in an Executive Housekeeping position in 5 star Resort or 8 years in any position in Housekeeping department in Luxury hotels.
- Communication skills in Greek and English, verbal and written.
- Excellent computer skills and hotel operating systems (Opera etc)
- Knowledge of health and safety regulations and practices.
- Knowledge of basic finance, budgeting etc.
- Strong leadership and communication skills.
- In-depth knowledge of cleaning techniques, equipment, and materials.
- Exceptional organizational and multitasking abilities.
- Decision making skills
Benefits
- Competitive compensation package
- On going training opportunities
- Accommodation in the vicinity of Navarino Dunes (for non Messinians)
- Meals within the premises
- Private Medical Plan
- Use of Navarino Dunes Facilities, according to the relevant policies
