Executive Director of Social Networks

Responsibilities:

• Team Leadership: Lead and develop a team of Account Managers to effectively manage high-value accounts, ensuring alignment between customer needs and Brandwatch’s solutions.
• Customer Relationship Management: Build strong relationships with senior executives at major social networks and tech companies, ensuring customer satisfaction and fostering long-term partnerships.
• Strategic Account Management: Drive retention and expansion strategies across a portfolio of high-spend customers, with a focus on both technology adoption and leveraging professional services. Collaborate closely with dedicated services teams to deliver tailored solutions that meet the unique needs of each customer.
• Executive Collaboration: Provide regular updates and strategic recommendations to Brandwatch’s senior leadership team, ensuring alignment with business objectives and driving results across key accounts.
• Tailored Solutions: Work with your team and the dedicated services teams to address customer-specific challenges and goals, delivering personalized solutions that increase customer value and drive growth.
• Contract Negotiation & Renewals: Oversee contract renewals, upsell opportunities, and ensure long-term account health with high-value customers.
• Cross-Functional Coordination: Partner with internal teams such as sales, product, marketing, and engineering to ensure coordinated efforts and seamless execution of account strategies.

Qualifications:

• Experience: 8-10 years of experience in account management, customer success, or business development, with at least 3 years in a leadership role managing large, complex, and high-value accounts.
• Industry Expertise: Strong understanding of the social media and technology sectors, particularly with high-profile companies like Meta, TikTok, X, Reddit, and Google.
• Proven Results: Demonstrated success in retaining and expanding relationships with high-spend customers that engage deeply with both technology solutions and professional services.
• Executive Presence: Proven ability to engage with senior executives at the highest levels to influence key decisions and represent Brandwatch’s interests.
• Strategic Thinking: Ability to develop and execute strategies that balance customer needs with business goals, ensuring growth in both technology and services utilization.
• Communication Skills: Exceptional communication, negotiation, and interpersonal skills, with a proven ability to lead through influence.

What We Offer:

• Comprehensive Benefits: Health/dental/vision insurance, 401K, unlimited vacation, and commuter benefits.
• Culture: A collaborative, innovative environment where your leadership and strategic thinking will have a significant impact. We value professional growth and teamwork.
• Remote Work: This position is fully remote, based in the US.