Responsibilities:
Monitor accounts to identify outstanding invoices and follow up with customers via phone, email to reduce the aged debt
Ensure the payments are been collected on time by corresponding with customers.
Investigate & reconcile historical data and clear the old pending invoices.
Maintain up-to-date documentation of customer follow up's and payment status.
Preparation of weekly and monthly MIS on time and circulate accurately
Coordinate in documenting audit requirements.
Coordinate with internal teams to resolve the issues raised by customers.
Requirements:
1-4 years experience in international B2B collections and having good knowledge of accounting concepts.
Should have knowledge in order to cash process.
Should have knowledge in processing payments and refunds
Should have excellent communication skills (written and oral)
Working knowledge of MS word and Excel.
Comfortable working with targets and shifts.
Negotiation and problem-solving skills
At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
