Executive, Client Services

Job Title: Client Services Executive

Work Location: NYC (Hybrid)

Start Date: ASAP 

Named one of WorkLife’s 50 Best Places to Work and one of Fast Company's Most Innovative Companies, Whalar Group is a global creator company on a mission to liberate the creative voice. 

Creators are at the heart of everything we do! We are a curious, diverse team of 300 individuals around the world who are passionate about the Creator Economy. Our proximity, understanding, and trust of creators evolved into a first-of-its-kind creator ecosystem. Under Whalar Group, there are six companies: Whalar, a global creator agency; Whalar Talent, a full-service, 360° creator and talent management company; Foam, a suite of AI tools, templates, and services; Moby Ventures, a creator-centric venture studio; Umi Games, a groundbreaking gaming studio; and The Lighthouse, an IRL campus for creators and their teams. 

About the role:

The Client Services Executive will build, cultivate and manage relationships directly with the diverse group of amazing creators on the Whalar roster. Working with top-tier brands on flawless campaign executions will help you grow in your role and get first-hand experience with the overall creator economy while receiving exceptional training from our tenured Client Services team. You will act as the central resource that brings in the right expertise at the right time!

Here’s what you’ll do day-to-day:

• Social Media: Operate with creators on multiple platforms to include Instagram, TikTok, YouTube, Snapchat and more (especially new, emerging platforms). 
• Influencer Management: Source, negotiate, contract and manage creators across multiple campaign projects
• Creative Briefing: Issue creator facing briefs and lead day-to-day communications for content development and launch in market and  build strong relationships
• Content Review & Quality Control: Work closely with the Campaign Manager to give feedback and approve on all creator content. Tasks include compliance checks for FCC protocol, IP, alignment with brief and more.
• Campaign Performance: Work closely with the Manager on overall campaign management, data capture and wrap reports
• Miscellaneous Team Support: Ensure campaigns and day-to-day operations run smooth and adhere to timelines to include all administrative tasks

Here’s what we’re looking for:

• Experience in the general influencer landscape (1-3 years)
• An affinity for social media, content creators and/or experience is a plus!
• Strong communication, organization and interpersonal skills
• A creative & curious mindset and a can-do attitude
• Be a team player, willing to roll their sleeves up and dive in

This hybrid role, based in Hudson Yards, NY, offers flexibility and collaboration, allowing you to choose any three days a week to work from our vibrant office. Enjoy a collaborative environment with top-tier amenities, including beverages, snacks, and weekly happy hours, fostering productivity and camaraderie. This position combines the best of both worlds, offering the freedom to balance in-office interactions with remote work flexibility

The salary range for this role is $50,000 - $55,000. This salary band serves as a general guideline reflecting the potential compensation for this role. The final salary offer will be determined based on a comprehensive evaluation of factors such as the candidate's experience, expertise, alignment with the position's requirements, and ultimately budget approvals.

Our values:

At Whalar Group, diversity, equity, and inclusion (DEI) isn't just a statement, it's our collective strength. Our people are our superpower. A diverse team and inclusive leadership have shaped Whalar Group since our inception in 2016, fueling a constant evolution of growth. We champion a culture of respect and empathy, fostering a sense of belonging that transcends demographics. We hire individuals of all backgrounds and empower them to thrive, challenge stereotypes, and actively break societal barriers. Learn more.

Our benefits and perks:

Whalar Group provides flexible benefits and collaborative work environments and experiences so employees can work productively in a setting that best and uniquely suits their needs.

• Medical, dental, and vision
• 25 days of PTO + sick days + winter break
• 401k: up to 4% matching
• Monthly phone/internet reimbursement
• Yearly professional development stipend
• New joiner home office allowance 
• Fertility benefits
• Up to 16 weeks of paid parental leave
• Calm App subscription (add up to 4 dependents)
• Volunteer days
• Identity theft protection and legal assistance
• Company-paid life and disability insurance
• Extra voluntary life insurance policy
• Voluntary hospital and critical illness insurance
• Voluntary pet insurance
• Employee resource groups

Whalar Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.