Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history: www.spreetail.com.
A Service Platform Customer Success Associate is responsible for ensuring that clients using the company's logistics services are satisfied and achieve their desired outcomes. This role involves a combination of customer service, account management, and logistics operations to maintain high levels of client satisfaction and retention. The specialist acts as a bridge between the clients and the company's operations, ensuring smooth communication and effective problem-solving.
How You Will Achieve Success In This Role:
- Client Onboarding and Training:
- Relationship Management:
- Issue Resolution & Troubleshooting:
- Performance Monitoring and Reporting:
- Contract and SLA Management:
What Experiences Will Help You In This Role:
- 2+ years of experience in customer success, account management, or logistics customer facing operations.
- Experience in the 3PL, E-commerce, Fulfillment, Retail industry is highly desirable.
- Bachelor’s degree or equivalent experience in business, or related field.
- Exposure to global customers and an understanding of international markets is desirable
- Fluent in English and Turkish
In an effort to Make Spreetail Better, we hire people that are aligned with our values and are passionate about pursuing ecommerce excellence. We believe the right person can learn what is needed to succeed in their role, so we encourage job applicants to apply even if you don't meet all the qualifications listed. We are looking for diverse backgrounds and perspectives, so we don’t require college degrees and welcome non-linear career paths. If this role highlights your experience and gets you excited – please apply!
Not the role for you? Check out additional opportunities to join our team on our job board and sign up for our Talent Community Newsletter for exclusive insights into future openings.
Equal Opportunity Employer
At Spreetail, we are relentless in our pursuit of equity and equality, we embrace cultural differences that raise our bar, we pursue the challenges within ourselves to make Spreetail better, and we humbly acknowledge our duty to build and foster an inclusive workplace where all may succeed.
Spreetail is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
#LI-Hybrid
