The role of the Helpdesk Co-ordinator is to fulfil the administrative & customer service element
for the estates team at AJW. .
Responsibilities:
Property & Facilities Maintenance
Assist in the day-to-day operations of the AJW’s buildings and grounds, ensuring they are safe,
functional, and meet regulatory requirements:
- Helpdesk: Manage the estates helpdesk with a prompt response & course of action (emails,
JIRA, internal worklist)
- Maintenance: Assist the estates director & estates manager oversee all maintenance tasks
relating to all estates. Hard & Soft Services.
- Suppliers: Schedule & monitor contractors whilst on site. Assist compile a complete audit of
all suppliers.
- Procurement: Assist estates team procure contracts by facilitating site surveys, providing
documented information. Liasing with indirect procurement.
- Asset Inventory: Assist compile a complete asset list for all estates.
- Health & Safety: Work closely with the Estates team & H&S Manager on all H&S related
matters
- Projects: Assist Estates team with administrative tasks during large projects
- Event Management: Assist with onsite Entertainment set up/breakdown.
- Estates Intranet: Assist the creation of an estates intranet site to host of required information
for staff members.
- Reception: Provide cover at the reception desk, as required.
- Emergency Support: To provide Emergency 24/7 call out attendance to estate maintenance
requirements.
