SOFTONE is one of the largest cloud-based business software providers in Greece and SE Europe. The Group consists of nine leading brands (SoftOne, UNISOFT, PROSVASIS, Regate, IMPACT, cosmoONE, Global Sustain Technologies, Sunsoft and Twinsoft), employs more than 700 professionals and counts more than 60,000 active customers. SoftOne is a pioneer in offering multi-tenant cloud-based ERP since 2008 in the SEE region and has since evolved to a 360o solution provider, addressing end to end digital transformation by offering cutting-edge technological products and platforms. Beyond Greece, where the company is a market leader, SoftOne is expanding aggressively through organic growth and acquisitions in the SEE market, with staffed offices in Bucharest (RO), Sofia (BG) and Limassol (CY).
SoftOne is looking for an experienced ERP Consultant-Partners Projects Support to join our talented team, based in Bucharest, Romania.
Your contribution to the success of the team
- Provide consulting services and support to partners in order to successfully deliver and manage their clients installations
- Collaborate with the product team on the day-to-day troubleshooting tasks in order to assist customers with our ERP system
- Handle, resolve and escalate incoming requests via available channels (e-mail, telephone, community network)
- Collaborate with the Romanian and Greek team in order to make sure that the escalated tickets are being resolved
- Help partners/resellers in their ERP projects by assisting them in the configuration and development phases
- Troubleshoot and analyze application-related issues and fix them
- Establish and maintain a positive and professional relationship with partners and customers
- Analyze customer's business systems and requirements in order to deliver the right solutions
- Ensure timely resolutions for customer issues
- Document customer inquiries and reported problems and provide feedback and resolutions for implementation
- Collaborate with other cross-functional team members for handling customer issues and share best practices
- Answer support calls and resolve requests or dispatch them to the person designated to assist Participate to special projects and system testing as requested
Your Qualifications & Skills
- Good understanding of business processes and computer skills Fluency in English;
- Previous experience as a key user in an ERP System
- Ability to prioritize tasks and work efficiently with the available resources to deliver the best results Problem solving skills and the ability to deliver high quality service remotely to clients
- Strong verbal and written communication skills and the ability to communicate clearly complicated concepts to customers
- Good understanding of the logic flow of SQL statements or JSON content will be appreciated
- Excellent work ethic and a customer service oriented attitude
Nice to have:
- Previous experience in offering support for ERP Software/ Applications
- Previous experience in handling troubleshooting for business software products
- Previous Accounting/Financial know-how
Your Benefits
We are growing our team with the vision of attracting and developing talented professionals who will contribute to the growth of the company. As a result, we offer:
- Competitive remuneration package according to your skills/experience
- Sodexo tickets of aprox 600 lei/month
- Private medical subscription
- Surprise vouchers on different occasions during the year (Christmas, Easter, Back to school, Wedding, Baptism etc)
- Both Greek and Romanian legal holidays apply as DAYS OFF for you!
- Soft skills and technical trainings to understand our existing and emerging products and technologies Constant salary growth according to performance
- Career development opportunities within our team, depending on the available positions
- The most friendly team, who is eager to meet you
Our core values and competencies define us every day and make us stand out:
- We innovate
- We are reliable
- We focus on growth-development
- We care about people
- We approach our work on a systematic & organized way
Do you feel excited about the above? If, so, apply to this job opportunity
