FEFA LLC is seeking experienced and compassionate Telehealth Triage Nurses or ER Nurses to join our dynamic team for a Nurse Advice Line call center 24x7/365. The ideal candidate will possess a strong clinical background, particularly in emergency care or urgent care, and excel in providing remote clinical assessment, health education, and utilization management services to a variety of beneficiaries nationwide. The role involves evaluating patients’ medical conditions through telecommunication, chats and videos providing immediate care advice, and facilitating appropriate referrals or interventions. In addition to triage calls, we receive questions requesting information on medical conditions, medications, diagnostic tests, etc. All calls are documented electronically, and all telephone encounters are recorded.
Must Haves:
- Bachelor’s Degree in Nursing (BSN).
- Current, Active Compact License issued by the state of residence and in good standing with the Board of Registered Nurses.
- Minimum of 3 years’ clinical nursing experience as an RN, with significant experience in emergency care or urgent care settings.
- Willingness to work evenings, nights, weekends, and holidays.
An exceptional chance to significantly influence patient care through cutting-edge telehealth services, utilizing your ER or telehealth experience. If you are a committed and skilled nurse with a passion for delivering outstanding care in a remote environment, we invite you to apply.
Responsibilities include but not limited to:
- Triage all symptom-based calls and give recommendations according to the approved triage protocol.
- Communicate with TRICARE beneficiaries primarily by phone, also via text, online (web) chat, email required.
- Provide professional nursing assessment and intervention to patients with acute and chronic care needs.
- Accurately document all calls and interactions electronically, ensuring thorough and precise records of patient encounters.
- Mobilize patient and family to employ healthy coping strategies, engage in shared decision- making and utilize community resources.
- Identify gaps in patient services; develop and utilize alternative resources.
- Exercise professional nursing judgment and advanced communication skills to network with a variety of professionals, agencies, and systems
- Demonstrate mandatory and clinical competencies of the position.
- Serve as a liaison between nursing staff and all providers to improve the clinical experience for the patient, staff, and provider.
- Provide health education and prepare individuals for primary care manager/physician visits.
Requirements
- Must have a bachelor’s degree in nursing
- Minimum 3 years’ clinical nursing experience as a RN.
- Must have a Compact License issued by the state of residence. Required to be in good standing with the Board of Registered Nurses
- Must be US Citizen and ability to obtain a clearance
- Ability to Triage per triage guidelines and protocols, assessing patients and applying solid decision-making to achieve highest patient outcomes in quick and timely manner
- Strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment.
- Call Center Experience (Inbound)
- Metric driven environment work experience and understanding
- Must be computer savvy - able to maneuver between multiple windows, application systems simultaneously, ability to create, copy, edit, save and send documents utilizing Microsoft Word, Microsoft Excel, and Microsoft Outlook
- Proficient level of experience with Microsoft Office applications, keyboarding skills, and strong technical aptitude.
- Licensure in other states as required by contract.
- Must be able to work Weekends and Holidays.
- Triage, Med-Surge, and Behavioral Health required.
- Strong verbal and written communication skills
- Previous experience working within a military population a plus. RNs who are retired military, family members of Active Duty Service Members (ADSM), working knowledge of/worked at an MTF or VA center a plus.
- High Speed Internet / direct connection required- Must be able to connect directly into internet?–?via hard wire (either directly to modem or router)
- Distraction free area to work / professional background - Required to have a dedicated work area established that is separated from other living areas and HIPAA compliant
- Previous experience telephone triage using electronic triage software and computerized medical protocols is considered an asset- preferably 1 or more years of experience
FEFA LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.
Benefits
FEFA LLC is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or on the basis of disability. We offer a competitive compensation package including a competitive salary, medical benefits, PTO, holiday pay and more.
