Working with a small friendly team, you will provide a courteous, efficient, and effective service, which maintains UCC’s positive company image through maintaining high standards of customer communications.
The Role:
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First line support for customers’ arranging coffee machine installations.
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Support our sales team processing customer orders.
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Customer point of contact for equipment requests and answering queries.
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Plan equipment allocations, working closely with internal teams.
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Review stock management to ensure relevant coffee machine equipment is available.
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Maintain customer database to ensure system data is accurate and aligned.
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Assist the team with projects and adhoc tasks as required.
The Person:
- Passionate about providing great customer service
- Able to answer queries concisely via the telephone and email
- Ability to work under pressure and handle challenging situations
- Attention to detail and strong data entry skills
- Confident user of Microsoft Office application (Excel)
- Hybrid working available after probation
Salary: up to £26k + 25 days holiday + Pension + EAP + Life Assurance + other Company benefits.
