The APAC Solution Delivery team is a customer facing technical arm for the field sales team interfacing with enterprise customers and internal product and engineering teams. We are a customer-centric team developing innovative solutions for our customers by bringing our business and technical skills together. We are looking for a motivated technologist who is passionate about establishing innovative technologies in today's industries.
- Work along-side account representatives and clearly communicate TeamViewer’s value proposition for enterprise use cases
- Deliver demonstrations of TeamViewer software solutions to customers and conduct training courses to our partners
- Conduct discovery of the customer's existing technical landscape with a keen eye to uncover their pain points, understand their requirements and propose solutions and services solving their needs
- Review and discuss solution’s technical architectures with customers and be their trusted technical advisor offering deep product expertise
- Prepare responses to questionnaires and tenders from customers, working closely with TeamViewer's product and engineering teams
- Work with Customer Success Managers to properly scope requirements and schedules in proposals to clients
- Represent TeamViewer at international events
- Work with our project engineering team to develop level-of-effort estimates to tailor deployments and meet customer requirements
- Attend webinars and trade shows to showcase TeamViewer’s Augmented Reality solutions
- Degree in computer science, information systems, applied computer science or a similar education in an IT related field or equivalent work experience in similar role
- Minimum 5 years' of work experience in technical selling such as Solutions Architect, Technical Support/IT administration role, Pre-sales Engineer role or Technical Product Manager role
- Expert knowledge in at least few of the following: SAML, scripting, networking, operating systems, security protocols, cloud computing, active directory, virtualization, project and process management
- Working knowledge of various application programming interface (API) and integration technologies such as REST, SOAP, GraphQL, FTP/SFTP, JDBC, XML, JSON
- Advanced troubleshooting techniques within SaaS environment
- Working knowledge of mobile devices (iOS and Android) and smart glasses (Vuzix, RealWear, Google, Microsoft etc.)
- Previous experience integrating with large enterprise IT systems
- Aspiration to constantly enhance and learn about new technologies and concepts - You’ll be naturally inquisitive and have a passion for technology
- Motivated to work independently in a fast-paced environment
- Excellent communication and interpersonal skills (business-level English and Chinese, both oral and written)
- Open to travelling at least 30% of the time
- Contract location is Singapore
- Hybrid working arrangement
- Competitive compensation package including bonus plan, RSU program, and regular salary reviews
- Quarterly team events and company-wide celebrations
- Opportunity to attend events including the F1 and Manchester United games
- Continuous professional development
- Help us celebrate diversity; our APAC team come from 22 different nationalities
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
