Enterprise Operations Centre - Duty Manager (5 month contract)

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We have an exciting opportunity in a well-established IT service management team for an Enterprise Operations Centre Officer. We are looking for candidates who demonstrate strong creative problem-solving, attention to detail, and customer service.

Working on one of our large Government clients accounts, this role will coordinate IT Service Leads from across the Multi-Vendor Environment to ensure all system and infrastructure management of the services are monitored and reported on effectively.

Leidos is committed to acquiring the very best of talent, so if you consider yourself as an individual with the potential to strive, and dedication and is excited to build a long-term career in an inclusive culture with an invested management structure; then we encourage you to apply.

The successful candidate will be responsible for:

• Monitoring the health of key services and systems for a large client organisation during your defined shift.
• Assess and log incidents for anomalies found while monitoring key systems or when alerts are received.
• Engaging in continual service improvement activities to support and improve the existing Event Management process.
• Participate, host, and chair daily meetings between key stakeholders to ensure operational readiness for the business day.
• Provide daily reports reflective of operational, business, and executive priorities and informational needs.
• Provide updates via email and text communication methods to select key stakeholders at set intervals and as production issues arise.
• Provide a central point of contact for the client executive team.
• Provide a central point of contact for select external agencies to liaise with our client.
• Perform after-hours change management assessments and approvals.
• Assisting in release management activities.
• Collaborate closely with key ITIL towers both internal and external. Including but not limited to; incident management, change management, release management, problem management and event management teams.

About You and What You'll Bring

• Previous service management experience – highly desirable
• Previous experience using the ServiceNow platform – desirable
• ITIL V3/V4 Foundations or higher – desirable
• Experience within a ‘Service Integration and Management (SIAM)’ structure – desirable
• Must be able to work shift work on a 24 x 7 rotating roster.

Additional information

Above all you will be a team player, and whilst you are comfortable working on individual outcomes you will quickly contribute to our culture in a positive way. We are extremely proud of the people that provide these services to the department and we want the best possible applicants to represent the Leidos brand.

Please note all applicants must be Australian Citizens with the ability to obtain Baseline Security Clearance. 

What You'll Love

Over the last year, we have successfully adapted our approach to enable everyone - whether working remotely from home, an office or a customer site – to continue to be collaborative, productive and, above all, safe and healthy. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility.

At Leidos, you will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.

At Leidos, we embrace diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities and age groups.

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.