Enterprise Customer Success Manager

About Foursquare 

Foursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare’s location tech stack is being utilized by the world’s largest enterprises and most recognizable brands.

About the Position

Foursquare is looking for an Enterprise Customer Success Manager (CSM) to join our team located in or near one of our office hubs - New York City, Chicago, Seattle, San Francisco. The Enterprise CSM will collaborate closely with cross-functional partners to ensure Foursquare’s customers are achieving tremendous success. You will have the opportunity to work with leaders at some of the most exciting and innovative companies in their respective industries. 

In this role, you’ll 

• Ensure broad adoption and evangelization of Foursquare’s product suite 
• Responsible for all commercial aspects of renewals: negotiation, legal, finance, etc.
• Build and execute on territory strategy 
• Uncover new opportunities within your accounts that are a good fit for Foursquare
• Actively work with customers to help guide and shape Foursquare’s own product roadmap 
• Provide best in class front line support for your customers while coordinating with technical counterparts for more complex situations
• Partner with marketing to celebrate customer wins and highlight key customer champions 
• Take a relentless approach on enabling success for your customers 

What you’ll need

• 5+ years of relevant experience across Customer Success, Sales, Consulting, or Account Management (data or SAAS experience preferred) 
• Experience managing complex customers involving multiple stakeholders 
• Excellent interpersonal skills with a history of building strong user relationships 
• Experience working directly with executive teams 
• Ability to actively manage and consistently exceed customer expectations
• Proven track record of meeting or exceeding customer retention targets in a fast paced tech environment.  
• Ability to build strong cross functional relationships internally
• Ability to mobilize and quarterback cross functional resources to help your customers be widely successful
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, we encourage and welcome you to still apply!

Benefits and Perks

• Flexible PTO - rest and recharge when you need it!
• Industry Leading Healthcare - comprehensive and competitive health, vision, dental, life insurance
• Savings and Investments - 401(k) with company match
• Equipment Setup - you will receive all necessary hardware for your job function
• Family Planning and Fertility Programs - programs via Carrot 
• Employee Resource Groups - to help you stay connected
• Hybrid Work Schedule for in-person collaboration on Tuesdays, Wednesdays, and Thursdays. For roles considered remote, this will not apply.

At Foursquare, we are committed to providing competitive pay and benefits that are in line with industry and market standards.  Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and specific office location.

The annual total cash compensation range is $90,000 - $120,000, however actual salaries can vary based on a candidate’s qualifications, skills and competencies, as well as location. 

Salary is just one component of Foursquare’s total compensation package, which includes restricted stock units, multiple health insurance options, and a wide range of benefits!

Things to know…

Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.

Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.

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