Enterprise Client Service Vice President

CAIS is the pioneer in democratizing access to and education about alternative investments for independent financial advisors, empowering them to engage and transact with leading asset managers on a massive scale through a wide variety of alternative investment products and technology solutions. CAIS provides financial advisors with a broad selection of alternative investment strategies, including hedge funds, private equity, private credit, real estate, digital assets, and structured notes. CAIS also delivers industry-leading technology, operational efficiency, and world-class client service throughout the pre-trade, trade, and post-trade experience. CAIS supports over 32,000 advisors who oversee more than $4 trillion in network assets. 

We are seeking a Vice President to join our Enterprise Home Office Client Service team. This pivotal role involves managing high-level relationships with Enterprise clients and overseeing a dedicated team of associates. The ideal candidate will excel in a dynamic, entrepreneurial environment, providing top-tier, white-glove service and drive client success across all transaction phases. This individual will work cross-functionally with multiple CAIS teams to streamline and improve existing processes. This position offers a unique opportunity to directly impact client relationships and contribute to the growth and success of a dynamic firm in the alternative investment space. 

Responsibilities: 

• Establish and nurture relationships with National and Regional Enterprise accounts, including direct interaction with Home Office contacts 
• Gain deep expertise in the CAIS platform and investment products to effectively support and guide clients 
• Drive successful outcomes for new and existing enterprise clients by promptly processing their requests, answering ad-hoc questions, and by proactively guiding them through the entire transaction process (subscription documents, transfers, capital calls, AML/KYC, redemptions, managing fund closings) 
• Oversee communications on various Fund updates and related nuances; ensuring alignment with Enterprise Home Office contacts ahead of wider network communication 
• Collaborate with various teams including Enterprise Business Development & Coverage, Marketing, Investments, Operations, Product and Technology to improve service delivery, platform functionality, and to maintain alignment on new fund launch details 
• Conduct platform demonstrations, highlighting new platform features and workflows for clients 
• Ensure consistent documentation of all client interactions including next steps, follow-ups, etc., and escalate key insights and takeaways with relevant internal stakeholders to ensure cross-functional alignment 
• Serve as subject matter expert for new client onboards and showcase the expertise of the Client Service team and how we support our clients 
• Develop new processes to further automate client workflows and create a seamless experience 
• Oversee and develop a small team of employees, fostering a collaborative work environment, providing ongoing feedback and coaching, and driving professional growth through tailored development plans and performance evaluations 
• Additional responsibilities will be determined based on capacity, skill, and interest 

Qualifications: 

• Bachelor’s degree in economics, finance, or a related discipline 
• 5+ years of client service, product management or investment operations experience at a fund or financial services firm 
• FINRA Registrations Series 7, 63 required 
• Experience in alternative investments required
• Strong client service orientation with the ability to manage multiple competing priorities
• Advanced working knowledge of Microsoft Office and CRM programs
• Exemplary oral, written, and interpersonal communication skills 

CAIS is consistently recognized as a Best Place to Work, and our culture is at the heart of our success. We are committed to fostering an inclusive environment where employees can be their most authentic selves and feel inspired and supported to bring their voice forward to drive community, growth, and innovation. We are an equal opportunity employer, and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.  Learn more about our culture, benefits, and people at https://www.caisgroup.com/our-company/careers.  

CAIS’ compensation package includes a market competitive salary, a performance bonus, and exceptional benefits. If you are in New York, New York, the base salary range for this role is $140,000-$180,000. Actual compensation is influenced by many factors including skill set, level of experience, and specific office location.  

CAIS offers a comprehensive benefits package that includes generously subsidized healthcare with 100% employer paid dental and vision insurance, an employer matched retirement plan, wellness programs, and flexible PTO and generous parental leave. Additionally, CAIS offers a hybrid in-office model. For more information on our benefits and career opportunities, please visit our website: https://www.caisgroup.com/our-company/careers.