Enterprise Client Service Senior Associate

CAIS is the pioneer in democratizing access to and education about alternative investments for independent financial advisors, empowering them to engage and transact with leading asset managers on a massive scale through a wide variety of alternative investment products and technology solutions. CAIS provides financial advisors with a broad selection of alternative investment strategies, including hedge funds, private equity, private credit, real estate, digital assets, and structured notes. CAIS also delivers industry-leading technology, operational efficiency, and world-class client service throughout the pre-trade, trade, and post-trade experience. CAIS supports over 32,000 advisors who oversee more than $4 trillion in network assets.   

We are seeking a driven, hard-working Senior Associate to join the Client Service Enterprise Home Office team to help service the company’s rapidly growing client base. A successful candidate will be a highly collaborative team player who is eager to provide white-glove service. This individual will work cross-functionally with multiple CAIS teams to streamline and improve existing processes. This is a fantastic opportunity for someone looking to assist clients directly and to work in an entrepreneurial environment that offers autonomy and ample room for growth.  

Responsibilities: 

• Build and maintain relationships with National and Regional Enterprise accounts and their Home Office contacts 
• Drive successful client outcomes by assisting new and existing enterprise clients through active communication by processing client requests, and providing guidance throughout the transaction process (Pre-Trade, Trade, and Post Trade) 
• Serve as the main point of contact to facilitate trades throughout the transaction process by supporting clients with subscription documents, transfers, capital calls, AML/KYC, redemptions, managing fund closings, and attending to other ad hoc requests
• Develop expertise on the CAIS platform, custom solutions, and all CAIS investment products 
• Liaise with Enterprise, Marketing, Research, and Product regarding new fund launch details and CAIS platform enhancements 
• Host demonstrations of new platform features and workflows for new clients 
• Communicate Fund updates and nuances to Home Offices ahead of wider network communication 
• Maintain, circulate, and file detailed notes including next steps/follow-ups during client calls 
• Build excellent working relationships across multiple lines of business and corporate functions including Enterprise, Research, Marketing, Product Specialists, Operations, and Technology to enhance client experience 
• Develop new processes to further automate client workflows and create a seamless experience 
• Additional responsibilities will be determined based on capacity, skill, and interest 

Qualifications 

• Bachelor’s degree in economics, finance, or a related discipline 
• 4+ years of client service, product management or investment operations experience at a fund or financial services firm 
• Experience in alternative investments required 
• Strong client service orientation with the ability to manage multiple competing priorities 
• Advanced working knowledge of Microsoft Office and CRM programs 
• Exemplary oral, written, and interpersonal communication skills
• FINRA Registrations Series 7, 63 required within 6 months of hire 

CAIS is consistently recognized as a Best Place to Work, and our culture is at the heart of our success. We are committed to fostering an inclusive environment where employees can be their most authentic selves and feel inspired and supported to bring their voice forward to drive community, growth, and innovation. We are an equal opportunity employer, and do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.  Learn more about our culture, benefits, and people at https://www.caisgroup.com/our-company/careers. 

CAIS’ compensation package includes a market competitive salary, a performance bonus, and exceptional benefits. If you are located in New York, New York, the base salary range for this role is $125,000 - $145,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific office location. 

CAIS offers a comprehensive benefits package that includes generously subsidized healthcare with 100% employer paid dental and vision insurance, an employer matched retirement plan, wellness programs, and flexible PTO and generous parental leave. Additionally, CAIS offers a hybrid in-office model. For more information on our benefits and career opportunities, please visit our website: https://www.caisgroup.com/our-company/careers.