Enterprise Account Strategist

New York , United States

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*** C'est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.

About the position

We believe in the power of hiring. Because the potential for people to do something outstanding has everything to do with being in the right role, on the right team, at the right time. That’s where Greenhouse comes in – from recruiting to on-boarding, we make software to help every company be great at hiring.

Greenhouse is looking for a Senior Account Executive, Enterprise to join our team in the New York office!

As prospect-facing product experts, our Account Executives lead our efforts to showcase Greenhouse as not just a set of useful recruiting features, but as a platform for organizational change. You’ll be a part of a team that has a high bar for customer happiness and strives to help our customers transform the way they hire.

Often cited by our users as the "best thing about Greenhouse,” Senior Account Executives work with our Customer Success, Product, and Engineering teams to provide a level of support that best helps our stakeholders. This unique opportunity puts you in the best position to have insight into the product roadmap, manage expectations for future releases, and elevate our customers’ experience with Greenhouse.


Who will love this job:

  • An advocate - you thrive on engaging with our customers, working hard to help them succeed
  • problem solver - you creatively find solutions and discover workarounds using the resources available
  • wordsmith - you communicate clearly, concisely, and with a friendly tone
  • helper - you are friendly and patient, crafting a positive experience for our customers with each interaction
  • An efficient worker - you juggle priorities without breaking a sweat, maintaining an excellent level of organization
  • great teammate - you contribute ideas to elevate your greater team and help them succeed

What you’ll do:

  • Serve as first point of contact for all support communications – primarily via email and online chat – to answer questions, provide assistance, troubleshoot issues, and route product feedback appropriately
  • Diagnose and resolve customer issues with products in the Greenhouse Suite, escalating as needed to ensure timely follow-up and satisfactory resolution
  • Expand your knowledge of our products and technical skills via through both training and practical experience
  • Provide recommendations for continuous product and process improvement

You should have:

  • Customer-facing work experience
  • Excellent problem solving and analytical skills
  • Proven perseverance when resolving customer requests
  • A passion for learning and sharing knowledge with others
  • Excellent written and verbal communication skills
  • Prior experience resolving technical issues using chat and email, a plus
  • Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter!

Who we are:

At Greenhouse, we celebrate having a diverse group of hardworking employees – and it hasn’t gone unnoticed. In 2019, we were ranked #4 in Fortune’s Best Workplaces in New York and #5 in their Best Company Culture. We’ve also been recognized as a Best Company for Diversity by Comparably, and have been named to Inc. Magazine’s Best Workplaces list. We pride ourselves on fostering a collaborative culture throughout every step of a Greenhouse employee's journey. From day one of our interview process to executive "Ask Me Anything" sessions, we consistently cultivate an inclusive environment.

We offer a full slate of benefits from competitive salaries, stock options, medical, dental and vision coverage, flexible vacation, commuter benefits, a 401(k) plan and a paid parental leave program.

Our success in making companies great at hiring depends on our ability to create a diverse, equitable and inclusive environment. To that end, we’re committed to attracting, developing, retaining and promoting a diverse workforce, and infusing DE&I throughout all of our internal practices. By ensuring that every Greenie is able to bring a diversity of talents to our work, we’re increasingly capable of living out our mission and providing real insight from our products to support our customers. We encourage people from underrepresented backgrounds and all walks of life to apply. Come grow with us at Greenhouse, where we’re building a team to face the world’s increasingly complex and diverse hiring needs.  Test

Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here.

Example corp has taken great measures to make sure that every employee is compensated fairly and therefore, pay transparency even before we receive your application is important to us. We've consulted 3 different data sources to triangulate a range commiserate with location and experience. 

New York pay band
$92,000$102,000 USD

*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts

*** Semblable à l'introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages

We love hiring so much that we built a whole company around it. Fun fact: We’re hiring right now! (not a real company) We work out of a nice office in NYC’s Union Square neighborhood and one in San Francisco by the ballpark. We're ambitious, friendly, driven, and passionate. Everyone who works here is paid well, gets a full slate of benefits, and enjoys amazing office snacks. Want to be a part of a brilliant team working on projects that matter? Join us!   Collaborate with great people.  We're passionate about helping companies build top-notch team, and we couldn't be more proud of the team we've built for ourselves. It's easy to love your job when you get to work with people like this every day.   Grow at Example Corp.  We trust you to do your job from day one and know that your career development is essential to all of our success.   Contribute to a diverse and inclusive culture.  We fully believe that people being their authentic selves do their best work, and Greenhouse prioritizes creating an environment that supports that.   Engage with our founders.  Our leadership team prioritizes accessibility and transparency. Our founders host a monthly AMA (Ask Me Anything) where they answer all questions, both large and small.   Work in an environment that people love. Need proof? We are Best Places to Work winners on both coasts and have a 4.9-star rating on Glassdoor.

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