Zerocater is seeking a talented Enterprise Account Manager (EAM) to be the bridge between the customer and the food experience teams. As an EAM, you will advocate on behalf of the customers and take a team-based approach to help customers succeed with Zerocater. You will work directly with customers to improve their overall meal experience, as well as one-on-one with customers who request a more personalized dialogue. Our account managers work closely with customers to identify and be able to drive both upsell and cross-sell opportunities and establish a one-to-many communication channel approach. You will be accountable for the overall customer wellbeing by supervising customer health, driving customer adoption through the FoodIQ® process, and acting as a partner concern point for customer issues.
What you will do:
- Act in partnership with Sales to ensure customer's transition to the Zerocater meal program is successful
- Become a trusted advisor to customers by offering guidelines, suggestions, and best practices for their particular meal program
- Onboard new customers to provide additional feedback and coaching to all key players both internal and external
- Act as the communication bridge between customer and ZC team partners from other departments (i.e. Sales, Support, Catering Operations, Food Curation, etc.)
- Able to identify risk and the ability to work quickly to mitigate potential churn or down-sell by leveraging your deep relationships developed with the customer.
Qualifications for success:
- 4+ years of B2B customer success and/or account management experience supporting large to enterprise clients
- Proficiency in project management, Salesforce, and spreadsheet applications
- Proven track record of working cross-functionally with multiple teams
- Ability to demonstrate a strong sense of ownership for customer satisfaction, even if it requires you to expand the scope of your role at times
- Proven success in identifying gaps in the current program and demonstrating creative ways to affect change/suggest enhancements
What we offer:
Not only will you have the opportunity to grow your career with other food-obsessed colleagues who have a shared passion for creating delight for customers, you will also work alongside a highly collaborative team that values leading with trust and respect, and taking smart risks.
- 401k match with immediate vesting
- Unlimited PTO, 9 paid holidays, 5 days of sick time, plus 8 hours of volunteer time
- Low to no-cost comprehensive health insurance (Blue Cross)
- Medical concierge through One Medical
- Dental & vision coverage
- Employer-paid life, short-term and long-term disability insurance
- $100 monthly gym stipend
- Equity
Compensation: Base salary $100k-$120k + 20% variable potential
The shared meal elevates eating from a mechanical process of fueling the body to a ritual of family and community, from the mere animal biology to an act of culture."
- Michael Pollan
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If you need assistance or an accommodation due to a disability, please contact us at
[email protected].
