Job Summary
The Enterprise Account Manager is tasked with overseeing all sales operations targeting key enterprises within designated industries. This role entails generating and converting leads, managing client relationships, and ensuring customer satisfaction throughout the account lifecycle.
Main Areas of Responsibility
Sales and Client Management:
- Manage the complete sales process from lead generation to the closing of high-value opportunities.
- Oversee all aspects of commercial engagements, including the development, negotiation, and execution of proposals.
- Drive the sales of messaging solutions and services to existing clients, enhancing product uptake and engagement.
Strategic Account Planning:
- Maintain detailed records of activities, opportunities, and client interactions within the CRM system.
- Lead strategic account planning, including mapping and targeting of key accounts within designated territories.
- Collaborate with cross-functional teams (Product, Marketing, Customer Success, Operations) to design contracts that fulfill client needs and support business objectives.
Client Support and Relationship Building:
- Actively support clients throughout all stages of the sales cycle, from planning and execution of sales programs to delivery.
- Work closely with the Customer Success team to leverage insights from market trends and customer data, advising clients on optimal solutions for their business needs.
- Maintain strong relationships with key stakeholders within client organizations, ensuring ongoing satisfaction and repeat business.
Market Analysis and Feedback:
- Regularly track and analyze market trends and competitor activities, providing feedback to enhance company strategies.
- Identify new sales opportunities based on market movements and client feedback to drive revenue growth.
Requirements
Qualifications and Skills
Experience
- 5 years of experience in selling complex technology solutions, preferably in High Tech, Messaging, or Telecommunications.
Education
- Bachelor's degree in Business or a related field.
Skills
- Proficient in English, both verbal and written.
- Direct experience in SaaS, CpaaS ,software and telecom sales preferred
- Successful previous experience as a sales representative, consistently meeting or exceeding targets
- Strong strategic planning and target delivery skills.
- Proven success in building and nurturing relationships, leading to increased revenue.
- High business acumen with a detailed understanding of market dynamics and customer requirements.
- Committed to continuous education through workshops, seminars and conferences
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Proven ability to drive the sales process from plan to close
- Strong business sense and industry expertise
- Excellent mentoring, coaching and people management skills
