BASIC PURPOSE:
Support TMMTX, and related customer operations during 2nd shift as needed. This person will investigate Quality Related Issues
and Support New Model Related Activities at all customer locations. This person will also support all Quality related activities
including Warranty analysis and sorting. This person will collaborate with all team members within the organization and customers
DUTIES & RESPONSABILITIES:
- Supports repairs of SEWS product at customer's site by providing technical knowledge or performing actual repair.
- Supports New Model development and follows Toyota SQAM requirement and/or PPAP documentation requirements with
related SEWS departments, manufacturing, level-1 suppliers, and customers.
- Participates in current model/new model trial activity at the customer and documents details of any problems. Assists
customer(s), Design Engineering with rework to evaluate potential design changes. Identifies and documents critical quality
points for new model products.
- Performs sorting or rework of customer's inventory in the event of quality or design problems. Communicates sorting
instructions and standards to the SEWS Warehouse and responsible manufacturing plant.
- Performs deep-root cause analysis to negotiate with customer's staff to eliminate claims charged to SEWS. Eliminate or Reduce
High Annoyance Claims.
- Maintains and organizes all quality related documents, engineering drawings, and daily reports (including QRE area at
customer's facility). Sends daily activity reports to SEWS distribution list.
- Gathers and documents detailed information regarding defects or design problems for customer's process or actual vehicle.
Issues detailed information to Management and Mfg. plant Sorts and monitors status of incoming product to assure
countermeasures are effective.
- Communicates with customer concerning design changes, Quality Tuning Requests, and implementation timing. Supports PCR
process by delivering documents and/or sample parts. Supports PCR trials with customer staff. Assures trial parts are properly
labeled per customer's guidelines. Assists SEWS QA management by monitoring PCR status and updating weekly report.
- Supports Warehouse Location Quality Activities as required. Follow's SEWS/Customer Policy and other applicable job related
requirements at SEWS, Supplier and customer's facilities.
- Other duties as assigned
POSITION REQUIREMENTS:
Minimum of 2 years of manufacturing environment, preferable in a Quality Assurance capacity. Skilled in the use of desktop
applications (Excel, Word, etc.); ability to interact effectively with all management levels of SEWS and customer personnel; skilled
in the areas of task management, organization, oral and written communication. Must be able to lift 10lbs or more. Some travel may
be required.
HS, GED and Technical Certificate along with 5-7 years progressive engineering experience.
The above is not intended to be an all-inclusive job description but describes the general nature and level of work to be performed by the individual assigned to this position. The department manager may at times change or add to the above duties.
Note: Associates interested in this position should submit a resume to their Human Resources Specialist. An indication of interest in a position by an Associate does not assure the Associate will be considered for the position. Other Associates who do not indicate an interest in the position may be selected by the company to fill the position. There is not a requirement that an internal candidate be awarded a position over an outside candidate.
