The Engineering Manager oversees a team of engineers and is responsible for providing technical expertise and support during the release, hyper care and post go-live process. He/she shall collaborate with the Professional Services / Solutions Engineering team to understand customer needs and offer tailored technical solutions that address those needs. This role involves team management, technical knowledge, and excellent communication skills.
Role:
- Team Leadership: Manage and lead a team of engineers, providing guidance, mentorship, and coaching to ensure their success in supporting the efforts.
- Collaboration: Work closely with the Professional Services and Solutions Engineering team to understand customer requirements, business objectives, and pain points. Collaborate in the development of effective triage strategies and solutions.
- Technical Expertise: Maintain a deep understanding of the organization's products, services, and solutions. Keep up-to-date with industry trends and competitive offerings.
- Solution Development: Lead the creation of tailored technical solutions and proposals that meet customer needs. This may include product demonstrations, proof of concept development, and technical presentations.
- Customer Engagement: Interact directly with customers to address technical questions, concerns, and objections, building trust and confidence in the proposed solutions.
- Resource Management: Allocate solution engineers to opportunities based on their expertise and availability. Ensure the team's workload is balanced and aligned with business priorities.
- Training and Development: Continuously develop the skills and knowledge of engineers through training, workshops, and certifications.
- Documentation: Maintain accurate and up-to-date technical documentation, including solution descriptions, product information, and best practices.
- Performance Evaluation: Define and track key performance indicators (KPIs) to measure the team's success and identify areas for improvement.
- Process Improvement: Identify opportunities for process enhancements in the engineering workflow to increase efficiency and effectiveness.
Qualifications:
- Bachelor's degree in a relevant technical field (e.g., engineering, computer science).
- Should have 14+ years of experience in to Engineering, stakeholder management and team management.
- Technical Skills : .NET, C#, ASP.NET, Knowledge of Azure and related PaaS services.
- Proven experience in solution engineering, pre-sales, or a similar technical development/ support role.
- Demonstrated leadership and management skills, with the ability to motivate and lead a team.
- Strong technical knowledge and understanding of the organization's products and services.
- Excellent communication, presentation, and interpersonal skills.
- Ability to collaborate effectively with product, and technical teams.
- Problem-solving and decision-making abilities.
