Engineering Manager - Engineering Operations

The Company

 PhonePe is India’s leading digital payments App with over 575+ Mn users, driving over 3 Bn     monthly transactions adding up to $1.8+ Tn in Annual TPV run rate. We have successfully digitized close to 30 million offline merchants, covering 99% PIN codes in the country.

We are a homegrown success story and have emerged as India’s largest payments app, and the engineers in the bay area can now be a part of our exciting journey. It is also an opportunity to grow one of the largest apps and transaction platforms in India. In fact, there are a handful of companies in the world operating at this scale today.

Role Description

The role is responsible for end to end leading the Integrations charter for Insurance. This would involve the following:

• Partnering on Integrations strategy and way forward with business, tech and product for Insurance
• Leading end to end parallel running integration projects with weightage to efficiency, quality and optimization metrics.
• Close coordination and stakeholder management with external providers - ability to influence and align with peer group internally and externally
• Develop and set in right processes, SOPs, SLAs, KPIs, productivity metrics for integrations org. Figure out and lead optimization opportunities to run a cost effective and agile service provider org that caters to the the top line of Insurance business and can pivot flexibly with the evolving Integrations strategy
• Bring in high level of expertise from ops excellence standpoint - experience with running large ops heavy charters in companies
• Build the right Integrations team - figuring out the right team composition, right structure and org design, right employment models, right servicing models, and right cost decisions for the org
• Insurance industry understanding and expertise along with tech excellence thought process to work towards long term efficiency building in the Integrations org

Org Building

Organizational Structure

• Defines an effective organization structure to meet the evolving needs of the organization with a strong focus on cost optimization.
• Identifies the right team composition, roles, and employment models to support the Integrations charter while ensuring cost efficiency.
• Collaborates with business, product, and tech teams to create a well-justified Annual Operating Plan (AOP) for hiring aligned with organizational goals.

Team Engagement

• Drives productivity and efficiency within the team, ensuring consistent performance.
• Manages complex people-related situations independently, with minimal oversight, while mitigating impact on the broader team.

Leadership

• Establishes effective ways of working, people frameworks, and a culture similar to that of a well-functioning service provider organization.
• Communicates strategy, rationale, and context clearly to team members.
• Embodies PhonePe’s culture and values, using them as a decision-making framework.
• Builds and maintains trust across multiple organizational layers and functions, including Business, Product, and Tech teams.