Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.
At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.
About the team
We are the Customer Love Domain within Enterprise Technology, dedicated to crafting exceptional experiences for Xero’s customers.
Our focus spans the entire Xero Partner and SMB Customer lifecycle—from acquisition and onboarding to learning, certification, support, and community engagement. We take pride in delivering world-class digital product experiences that delight both our customers and our Xeros.
Our team designs and builds scalable solutions on platforms like Salesforce Service & Experience Clouds, Coveo, Intellum LMS, UserVoice, and more. We’re committed to elevating our engineering standards, paying meticulous attention to the care, security, and optimisation of our platforms. By applying best practices, we ensure our systems are secure, reliable, and continuously improved, allowing us to deliver value swiftly.
Rooted in agile principles, our product development is driven by continuous discovery and delivery, with customer-centricity at its core. As our name suggests, everything we do is anchored in a deep commitment to our customers.
We embrace a “work hard, play hard” mindset, fostering a vibrant team culture where we celebrate successes, learn from challenges, and have fun along the way.
Join us and become part of a team that’s passionate about making a real difference!
About the role
As an intermediate-level Quality Engineer working in the Salesforce ecosystem, you'll collaborate with a talented team to create and deliver exceptional software solutions for our customers. You'll play a vital role in ensuring the quality of our Salesforce solutions through testing and automation development using Playwright. Your expertise will contribute to new and improved experiences for our customers, both internal and external.
We're looking for people with strong problem-solving and analytical abilities, a pragmatic approach and keen eye for the big picture. You'll be comfortable working stakeholders, contributing towards the clarification of requirements for test cases.
Overall, you'll help Xero build and manage software that solves engineering problems at scale. You will be enabled to seek clarity with technical complexities and be able to demonstrate smart ways to automate. You’ll be able to make data-driven decisions that will release value early to solve Xero customers' problems more effectively.
What you'll bring with you:
- Exposure to Salesforce is a nice to have. We're ideally looking for people with Service Cloud and/or Experience Cloud, but if you've used other parts of the platform or a similar tool, we would still love to hear from you.
- Previous experience in a quality engineering role, with hands-on experience in test design, automation, and execution; you’ll be well versed in the ability to design, build, and run automated & manual tests.
- Proficiency working with tools that support test automation, such as: Playwright, Git, Github, TeamCity. Proficiency with Typescript is ideal but not required.
- Strong understanding of software development methodologies and tools, with a keen eye for modern testing practices and a “shift-left” mindset.
Please note, applications will close EOD Friday 11th October
Why Xero?
Offering very generous paid leave to use however you’d like (plus statutory holidays!), dedicated paid leave to care for your physical and mental wellbeing as well as an Employee Assistance Program to access mental health care for you and your family, free medical insurance, wellbeing and sports programmes, employee resource groups, 26 weeks of paid parental leave for primary caregivers, an Employee Share Plan, beautiful offices, flexible working, career development, and many other benefits that reflect our human value, you’ll do the best work of your life at Xero.
