Engagement Manager (USA), #TSCM-37862

Skills and Abilities

• Exceptional Communication and Interpersonal Skills: Strong written, verbal, and presentation abilities, with a talent for engaging clients and stakeholders effectively
• Leadership and Team Collaboration: Demonstrated leadership skills with the ability to motivate cross-functional teams, manage resources, and guide projects to success
• Analytical and Creative Problem-Solving: A sharp analytical mindset, combined with innovative thinking, to tackle challenges and devise effective solutions
• Conflict Resolution and Negotiation: Skilled in navigating conflicts and resolving issues, ensuring positive outcomes for both clients and the organization
• High Adaptability in Pressure-Driven Environments: Thrives under pressure, capable of managing multiple priorities and deadlines in a fast-paced, dynamic setting
• Multitasking Expertise: Proficient at juggling multiple pre-sales projects simultaneously, demonstrating organizational skills and prioritization
• Technical and Business Acumen: Knowledge of industry standards with the ability to understand complex technical and business requirements

Required Experience

• Education: Bachelor’s degree in Computer Science, Business, or related field; MBA is a plus
• Certifications: PMP, APMP, or related certifications are advantageous
• 4+ Years in Bid/Proposal Management: Proven success managing complex RFPs and large-scale contracts, ideally in healthcare
• Pre-Sales & RFP Expertise: Track record of leading pre-sales activities, proposal development, and contract negotiation
• Strategic Analysis: Experience in analyzing market trends and competitor activity to craft winning proposals
• Multi-Project Management: Skilled at managing multiple pre-sales projects (5+ at a time)
• US Market Knowledge: Familiar with US contract laws and regulations
• Technical Skills: Proficient in bid management software and MS Office
• Budget Management: Skilled in cost control and budget oversight
• Stakeholder Collaboration: Strong interpersonal skills to work across teams and influence stakeholders
• Fluent English: Native-level proficiency in written and spoken English

Preferred Qualifications

• Healthcare Industry Experience: Prior experience managing pre-sales engagements within the healthcare sector, with familiarity in addressing healthcare-specific regulatory and compliance requirements

Key Duties and Responsibilities

• Business Development & Client Acquisition: Drive new business opportunities focused on financial results and customer satisfaction, acquiring clients, negotiating terms, and concluding commercial contracts
• Sales Strategy & Presentations: Conduct sales activities, crafting tailored presentations and offers that align with client needs and company standards
• Client Relationship Management: Act as the main point of contact during presales, managing client relationships, stakeholder expectations, and defining a stakeholder map to streamline communication
• Client Insights & Research: Gain in-depth understanding of client business needs, industry standards, and internal processes to enhance collaboration and project alignment
• Presales Team Mobilization: Lead the presales team, selecting the optimal project approach, business model (fixed-price, dedicated team, T&M), and ensuring thorough preparation for proposals
• RFI/RFP Handling: Address client RFI/RFP questions and provide required vendor information, following guidelines on ELEKS’ financial and legal disclosures
• Proposal Development: Lead the creation of high-quality proposals aligned with client requirements, addressing all vendor selection criteria and client-specific needs
• Risk Management: Identify and address risks within the engagement process, future client collaboration, and project-specific concerns
• Project Management for Discovery & Audits: Manage discovery or audit projects for enterprise clients, acting as PM and ensuring deliverables meet quality standards
• Retrospective Analysis: Organize and document lessons learned from both won and lost opportunities to continuously improve engagement processes
• Process Development & Collaboration: Contribute to best practices for engagement with enterprise accounts, working closely with ELEKS business development teams to convert leads into active projects
• Compliance & Transparency: Follow ELEKS' sales process, ensuring transparency with internal stakeholders (Financial, Legal, and Delivery departments) during presales

What will you get with ELEKS

• 14 paid days off
• 5 paid sick leaves
• 2 paid floating holidays
• Paid federal US holidays
• Non-paid leaves
• Flexible schedule
• Remote work
• Medical insurance (including dental and vision)
• Close cooperation with a customer
• Challenging tasks
• Competence development
• 401(k) plan