REBORRN is a management consultancy based in London and Athens. We are a fast-growing hybrid of consultants and makers on a mission to challenge what a modern consultancy should look like in the Digital Economy. We work with visionary organisations like The Coca-Cola Company, L'Oreal, Bayer and Philip Morris International, across geographies, bringing deep expertise in Strategy & Management Consulting, Digital Transformation, Customer Experience, Business Process Optimisation & Organisation Design and Marketing Transformation.
We are currently looking to grow our Business Process Transformation team with an Engagement Manager who will spearhead complex process transformation initiatives, design innovative solutions, and drive exceptional value for our clients.
💪 What will your day-to-day look like?
Given our lean structure, you will work closely with REBORRN Partners and cross-functional teams, playing a pivotal role in reimagining and optimizing business processes across industries. Some specific tasks include:
Process Analysis & Solution Design (30-40%)
Lead the analysis and redesign of complex business processes across various industries and functions. You'll map current processes, identify pain points and opportunities, and architect innovative solutions that balance operational efficiency with exceptional customer experience. This involves:
Conducting deep-dive process analysis through stakeholder interviews and workshops
Creating detailed process maps and identifying optimization opportunities
Designing future-state processes that leverage digital technologies
Defining data collection points and establishing reporting frameworks
Developing high-level technical solution blueprints to enable process transformation
Project & Team Management (30-35%)
Lead multiple project teams (typically 2 concurrent projects) of 4-6 professionals, including Business Analysts, Project Managers, Technologists, and UX Designers. Your responsibilities include:
Ensuring project delivery within scope, timeline, and budget
Making critical decisions about project direction and resource allocation
Maintaining high quality standards across all deliverables
Managing stakeholder expectations and communication
Coaching and developing team members
Client Growth & Relationship Management (20-25%)
Build and maintain strong relationships with key stakeholders while identifying opportunities for growth. This involves:
Acting as a trusted advisor for process transformation initiatives
Identifying and pursuing cross-sell and up-sell opportunities
Proactively proposing innovation opportunities to clients
Managing commercial aspects of engagements
Building long-term strategic partnerships
Innovation & Knowledge Development (10-15%)
Stay at the forefront of process transformation and technology trends to drive innovation in our solutions:
Develop frameworks and methodologies for process optimization
Evaluate emerging technologies and their potential impact on business processes
Share insights and best practices across the organization
Contribute to thought leadership and business development initiatives
🤝🏻 We're all about cross-functional collaboration
You will be working in a vibrant environment, so you can never expect to have just another typical day at work. One day you might be redesigning the innovation process for a major bank, the next day you could be optimizing the scholarship management process for an NGO. It's not a role of comfort, but you will never get bored -that's a promise! And it doesn't stop there. You will always be more than welcome to get exposed to different departments within REBORRN and jump into cool projects that resonate with your personal interests. We are strong advocates of cross-functional collaboration.
👨💻 REBORRN's Working Model
We operate on a hybrid work model and stimulate effective collaboration by meeting up in our offices at least twice a week. If you're not based in Athens, you'll join all-hands meetings in person once a month. In this role, you will be expected to travel several times a year for client engagements that require your physical presence.
