ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world’s greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
World Relief Chicagoland seeks a talented and versatile Engagement Manager to join the Development team. The Engagement Manager will play an integral role with this team cultivating and stewarding all donors (individuals, church partners, corporations, and foundations) giving less than $1,200 annually.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Portfolio Stewardship:
- Manage a diverse annual fund portfolio, spanning various donor types (individuals, churches, corporations, and foundations).
- Cultivate relationships with donors to enhance giving capacity and encourage upward movement in the donor pipeline.
- Maintaining high rate of donor retention that World Relief Chicagoland is known for and improving upon this metric.
Content Creation:
- Develop engaging monthly newsletter content for both mass audiences and segmented groups.
- Showcase versatility by adapting writing styles as needed.
- Regularly create informative and relevant blog posts for external engagement communications.
Acquisition Strategy:
- Implement an effective acquisition strategy for potential individual donors and church partners.
- Craft compelling content to attract and engage new supporters.
Campaign Management:
- Oversee engagement and giving campaigns throughout the fundraising year including but not limited to Moved to Welcome campaign (June) and Giving Tuesday campaign.
- Optimize campaign effectiveness to drive donor participation.
Direct-Mail Appeals:
- Execute all direct-mail appeals for current and lapsed donors, ensuring timely and impactful communication with donors.
Surveys and Analysis:
- Conduct thoughtful donor and engagement surveys periodically.
- Analyze survey results and recommend actionable changes to enhance donor satisfaction and retention.
Other Responsibilities:
- Fulfill any additional duties assigned by the organization.
Knowledge, Skills, & Abilities
- We are looking for an individual who possesses the ability to communicate the mission and stories of World Relief Chicagoland effectively, producing a large scale of written content each month to a diverse audience. The right candidate would have these skills, experience, and knowledge:
- Strong written and oral communication skills
- Able to manage details while producing a large output of content and work
- Ability to manage multiple projects simultaneously and prioritize and execute tasks efficiently and accurately
- Experience with CRM (Raiser’s Edge preferred)
- Experience with HubSpot or another online newsletter platform preferred
- Proficient in Microsoft Office suite
- Self-starter with the ability to plan and manage tasks
- Strong team orientation, able to collaborate well with others, share ideas openly, and adapt plans based on input of others
- Ability to flex schedules to meet demands of occasional evening or weekend meetings
- Positive, professional, donor-oriented interpersonal skills
- Comfortable in a fast-paced, often-changing environment; able to adapt to changing realities
- Interest in and passion for issues impacting immigrants and refugees
Requirements
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
· The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
· Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
· The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
· General office setting. World Relief also offers hybrid and remote schedules for limited positions.
· Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
· Year-end archiving activities involve repeated lifting and bending.
· Physical, emotional and intellectual demands
· Equipment used: Employee computer (desktop or laptop), printer, and copier.
· All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person’s race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief’s Statement of Faith.
