Engagement Analyst

About Hebbia

The user interface for AGI – Hebbia is AI that works the way you work.  

Designed to be generally capable– it can tackle even the most complex tasks, citing answers over any amount of sources. By showing its work, Hebbia empowers users to collaborate with AI on each step and validate responses instead of blindly trusting them. Our mission is to put capable AI in the hands of 1 billion people by 2030.

Job Description

Our engagement team plays a critical role at Hebbia: responsibility for discovering value from AI, building a deployment strategy, and managing change associated with AI. The engagement team has deep expertise in professional services including finance, law, insurance, and real estate. 

We’re looking for an Engagement Analyst to interface between our cutting-edge AI product and top financial institutions, law firms and Fortune 500 companies. The Engagement Analyst will work with a team of industry veterans to deliver on AI rollout success criteria and help drive successful deployments. They will plug into highest profile enterprise deployments and analyze engagement processes impacting group-wide strategy. A strong candidate requires curiosity, critical thinking, cogency, ability to communicate clearly and a desire to run hard at our vision to scale AI for serious work.

If you’re a self-starter who enjoys solving challenging problems, and have a desire to see a tangible impact of your efforts, we’d love to hear from you. 

This role is based out of our New York City office in SoHo.

Responsibilities 

• Applied artificial intelligence: Comfort with large language models (LLMs) including Open-AI (GPT-4), Anthropic (Claude-3), and/or Gemini. Readiness to apply to complex professional settings.
• Process optimization: Define internal processes and workflows to uplift the engagement team and improve our customer experience
• Detail orientation: A focus on detail, and an ability to understand the basics of complex financial and legal workflows (e.g., credit agreements, lease documents, etc.)
• Relationship orientation: Deeply understand our users and drive value in partnership with them – creatively engage with new teams and support existing users to get the most out of Hebbia
• Structured approach: Tackle ambiguous, complex customer and product questions - bringing together a deep understanding of user needs and technical capabilities

Who You Are 

• Bachelor’s degree in Finance, Economics, or Pre-Law
• Preference for 1-2 years of experience in industry, including Financial Services, Big Law, or Consulting, but not a requirement
• Curiosity around the applications of AI in professional services, and a strong desire to learn 
• Strong ownership mindset - you see problems or white space and make it yours 
• Distinctive analytical and problem solving capabilities: structure ambiguous, open-ended problems, and quickly iterate on solutions

Compensation

In consideration of market analysis and relevant factors, the compensation range for this position is set between $80,000 and $140,000 (base salary and bonus). However, adjustments outside of this range may be considered for candidates whose qualifications significantly differ from those outlined in the job description. Additionally, this role is eligible to participate in our equity plan and benefits program. Benefits include, but not limited to: Comprehensive health, dental and vision coverage, retirement benefits, daily catered lunch, and unlimited PTO.