As an End-User Support Specialist, you will be an integral part of the Data and Technology team. In this role, you will provide support to Generate's user base across multiple locations. Additionally, you will liaise with our third-party support partner to communicate Generate's ongoing support needs.
What you will be doing at Generate Capital as the End-User Support Specialist:
- Providing end-user and application support.
- Offering basic support for servers and networking.
- Communicating issues, progress, and resolutions to users, and escalating technical problems when necessary.
- Actively creating and updating documentation.
- Timely escalation and communication of issues.
- Continuously developing knowledge and skills
Candidate qualifications & core characteristics:
- A demonstrated passion for, or commitment to, our mission
- A passion for IT, computers, and mobile technology.
- Proficiency in troubleshooting Windows and Mac OS.
- Experience with Microsoft Office troubleshooting.
- Understanding of basic networking, including WAN/LAN, switches, routers, and WiFi.
- Ability to diagnose and resolve technical issues, recognizing when escalation is necessary.
- Prior experience in a technical end-user support role.
- Expertise in supporting and continuously learning the evolving Microsoft 365 suite of products.
- Strong technical skills, including:
- Managing Active Directory accounts, groups, and permissions.
- Administering Microsoft Exchange and Azure Active Directory.
- Utilizing MDM technologies.
- Installing, configuring, and managing print queues and basic network troubleshooting.
- Implementing Microsoft Intune/Autopilot.
- Experience in the financial services sector is advantageous.
- Microsoft certification is a plus.
- Ability to organize time and prioritize tasks independently
- Unimpeachable integrity and glowing references
- Outstanding communication and interpersonal skills, including empathy, intuition, and listening as well as strong writing, editing, and basic design skills.
- High level of self-awareness and humility, with excitement about confronting uncomfortable situations or new challenges
- Intellectual agility, curiosity, and creativity; problem-solving is your default mode
- Entrepreneurial spirit: flexibility, comfort with risk, recognition that “perfect can be the enemy of the good”
Generate’s compensation packages are dependent on the facts and circumstances of each case. Salary decisions take into account a wide variety of factors including, but not limited to: skill sets, experience and training, licensure and certifications, geographic location, and other business and organizational needs. A reasonable estimate of the base salary range for this role is $70,000 - $130,000. In addition, the compensation package may include a discretionary bonus and other benefits, including health care benefits, retirement benefits, benefits permitting paid days off (including sick leave, parental leave, and paid time off or vacation benefits), and other benefits that must be reported for federal tax purposes. It is not typical for an individual to be hired at the top of this range.
Generate Capital is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
