End-User Enablement & Education Lead (Documentation/Training/SaaS)

Are you excited about transforming cutting-edge technology into impactful success stories for customers?

We're on the lookout for an outstanding End-user Enablement & Education Lead who can spearhead the adoption and enhancement of our Digital Experience Platform (DXP).

Join us as we reshape the way organizations utilize our DXP to meet their digital transformation objectives. If you’re ready to take the lead in product enablement and make a significant impact on a large scale, we would love to hear from you.

This role emphasizes creating end-user documentation and educational resources to ensure effective use of the platform.

Key Responsibilities

• Lead the creation and execution of a standardized process for documentation
• Collaborate closely across teams with similar roles to ensure alignment and understanding of everyone’s needs (acting as an advocate for technical writers)
• Design and implement a robust product enablement strategy that encourages widespread adoption of features
• Craft engaging learning experiences and self-service resources that propel customer success
• Convert data into actionable insights, monitoring key metrics to refine adoption strategies and illustrate business impact
• Coordinate smooth product launches, making sure all stakeholders are well-prepared for success
• Foster and engage a vibrant user community that promotes adoption through peer learning
• Introduce process enhancements and automation projects that improve operational efficiency
• Design the customer onboarding experience to ensure swift time-to-value

Experience

• Proven success in driving feature adoption for SaaS products at scale
• Strong analytical skills with a background in using data to enhance enablement programs
• Experience in successfully leading cross-functional initiatives without direct authority
• Proficient in designing and implementing scalable enablement frameworks
• Demonstrated ability to tie enablement efforts to revenue growth
• Expertise in streamlining processes and implementing automation

• Strategic thinker with excellent business acumen
• Exceptional stakeholder management and communication capabilities
• Results-driven mindset fueled by a commitment to customer success
• Skilled in balancing strategic vision with practical execution
• Innovative approach to tackling complex challenges

Who we are:

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online.

Founded in 1998, Squiz grew during the rise of the internet. Since then, we have evolved from a simple web content management system into a full digital experience platform (DXP), helping customers make the shift from being content managers to experience creators.

The Squiz DXP brings together content, search, data and applications in one place. To get the most out of the platform, customers can collaborate with our digital experts to design solutions and adapt as demands change.

We are headquartered in Australia, with teams and customers across the globe, and offices in New Zealand, the United States, the United Kingdom and Poland. Come as you are - We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to really understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do. We also check our egos at door, we don’t take ourselves too seriously and we have fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

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Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.