Employee Relations Specialist

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

For People Operations this means building a strong foundation of people processes and policies to ensure that we are building, maintaining and growing our return on people investment. Our people operations includes creating one source of truth for all people data; delivery of core routine processes such as new starters/leavers/pay review/ performance management; managing employee relations cases; benefits administration; managing change processes such as restructures; keeping people systems up to date; from time to time designing new policies such as building on our suite of family friendly policies; managing employee and manager queries.

In each region there is a People Operations leader who overseas delivery through managing 3 teams: Employee relations, Administration and People Support.

Requirements

The ER team will have responsibility for the following:

- Subject matter expert in managing ER cases – local legal knowledge and Civica policy

- Management of all ER cases through to conclusion. A case does not cover every ER issue – some can be resolved before a full case is launched.

- Day to day management of union relations (where applicable). (Any policy or negotiation to be handled alongside the People Ops leadership)

- Manage and lead investigations where necessary

- Monitoring case levels by type

- Reviewing policy if/when legislation or circumstance determine

- Work with line managers to upskill as/when opportunity available  

Key skills:

• Has to have previously managed first hand a variety of ER cases
• Has to have first hand relevant experience of delivering change programs preferably restructuring or redundancy
• Has to have worked in volume based environments and be able to plan workload accordingly
• Stays up to date on people strategies, industry/competitor activities and market environments, and employment law
• Works at pace

Benefits

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.