As a member of the Global Workforce Operations (GWO) team, the Employee Experience Representative creates genuine, trusting working relationships with employees. This person will provides quality support to all employees with a high degree of customer satisfaction, expertise, and timeliness. This includes evaluating and analyzing the employee request/concern, quickly interpreting the situation, determining the appropriate resolution.
Assisting with and becoming an expert at resolving employee inquiries
Preparing and creating the necessary data & documentation for processing changes (personal data, job information, reporting line changes, compensation changes, etc) into the HR System (Peoplesoft)
Manage PeopleSoft Data Transactions
Respond to questions on administrative HR procedures and practices via multiple channels within Servicenow our portal for employees
Answer HR policy-related questions, provide guidance to both managers and employees, and escalate as appropriate
Educate employees of services available to them and encourage self-service tools and other systems
Ensure high-quality standards for all GWO activities, initiatives, and tasks within designated areas of responsibility, adhering to all service-level agreements established by the GWO organization
Identify outdated knowledge articles and/or the need to create new knowledge articles
Create communication tools
Ability to quickly learn and adapt to internal systems Experience with PeopleSoft Data Transaction Management & Time and attendance system
Ability to generate a sense of urgency with understanding of when to escalate issues
Ability to handle diverse and confidential information requiring extreme accuracy, independent judgement and discretion
Knowledge of payroll and benefits administration and procedures preferred
Ability to document processes and make recommendations for improvements
Flexibility and the willingness to cover other tasks as needed, and adapt to ongoing changes
Superior written communication skills required
English is required
Additional information
We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:
Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach, please go to www.averydennison.com
