The INNIO Advantage:
By combining a rich legacy in the power and gas compression space with pioneering technology, INNIO brings our customers affordable, reliable and sustainable energy solutions for today and tomorrow.
We are helping to meet today’s energy needs with 64 GW of installed capacity and more than 50,000 of our powerful Jenbacher and Waukesha engines, which can be found in more than 100 countries. And, by harnessing our history of energy industry firsts along with the power of digital innovation, we will continue to deliver for the future.
As an Equal Opportunity Employer, INNIO offers a comprehensive array of international career opportunities and understands that diversity creates excellence. Known for leadership development, we aim to empower individuals to reach their full potential.
Purpose of Role :
Being part of a global acting Technical Support Team, the Emission Specialist is located in the U.S. to provide first class support for end-customers of INNIO’s indirect and direct Markets in the Americas. Furthermore, support Key(-account)-, channel partners and distributor’s, their plant personal, field technicians and other technical people in all technical aspects around INNIO Jenbacher’s product portfolio and deliver excellent 1st , up to 3rd level trouble shooting support. It includes fostering customer networks by participate regular Service events with stakeholders across the whole Service community in data analysis via remote monitoring systems, full issue resolution responsibility during trouble shooting (onsite and remote) and hands on engine maintenance.
Essential Responsibilities :
- Perform independently emissions and fuel measurements on Jenbacher reciprocating gas engines with advanced measurement devices on exhaust gas treatment systems (i.e. SCR, OXI-Cat) at customer sites.
- Perform standard maintenance of the measurement device and organize independently support for field fixes and regular maintenance
- Correlate the measured fuel and emissions data with operational data of Engines and Aftertreatment Systems to identify critical deviations in an early stage
- Perform quick-fix maintenance steps to maintain availability of equipment, e.g. spark-plug exchange, urea pump-head exchange
- Close communication of findings to our Service coordinators of the Power Plant to schedule any evaluated need of preventive and corrective maintenance
- Close communication and cooperation with the R&D Engineers from Jenbacher´s Performance & Emissions Team to further develop our technology
- Set up and drive customer focused issue resolution for unplanned service events (trouble shooting) related to exhaust gas treatment systems from first contact to problem solved, including field tech dispatching, briefing & debriefing and implementations of lessons learned, shared process responsibility of Premium Service End-to-end process; onsite and remote;
- Drive and improve common customer focused issue resolution process & metrics, increase visibility on resolution performance to increase customer satisfaction by feeding KPI deck/metric · Establish & grow a common culture of the whole Tech Support and Field Service team, emphasizing the use of global tools, processes, approaches, responsiveness mindset & communication.
- Work with distributor/customers to evaluate site conformity, completion and accuracy. Drive any open items to conclusion within identified timeline.
- Work with and support Field Technicians, service partners and customers to identify/track critical quality issues during Start-up /Commissioning, Overhauls & Repairs, Upgrades and maintenance works and drive resolution
Qualification Requirements :
• Strong customer service mindset and strong skills to drive, support, empower and inspire the Service teams and Customers
• BSc or Technician with basic experience of emissions measurement or equivalent
• Experience with Gas Engines and / or Aftertreatment systems as SCR and Oxidation Catalysts and related auxiliary equipment
• Working Independently, highly accurate with an eye on details and for interconnections of subsystems
• Willingness to travel (~50%)
• Exact and detailed reporting of performed measurements, results and findings
• Strong communication skills in English
• in customer communications.
• Boundaryless and multi-culture working mindset and team player.
• Able to work efficiently without direct supervision.
