About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
In this fun, fast-paced role, you will be supporting our Courseware teams by assisting with administrative tasks as well as coordinating and facilitating individual projects. The eLearning Content Localization Project Manager acts as the liaison between the eLearning/Courseware Translations Management team, the Courseware teams and our translation/localization vendors for the translation of KnowBe4’s content. This position will be charged with resolving requests and assisting our project managers in a timely manner to ensure the department is well organized and running smoothly.
Responsibilities:
- Work with translation & localization vendors on quoting, procuring, assigning & maintaining projects in our vendor management system
- Serve as the liaison between the Translations Management teams, vendors, and the Courseware teams
- Update and maintain individual project documentation
- Assist in the preparation of assets for for translations /localization team & vendors
- Update translations team, QA team & vendors to resolve
- issues and ensure timely completion of projects
- Update issue logs for translations / localization projects
- Communicate and stay abreast of localization checklists
- Assist with documentation of procedures & workflow for translation projects
- Assist with documentation decisions made by translations & QA teams with regard to translations
- Build and prepare reports to reflect team activity and translations launched for use by Sales and CSM teams
- Research and respond to Localization Requests received from CSM and Sales teams
- Take an active role in creating and supporting content that is diverse, equitable, and inclusive as outlined in the KnowBe4 DEI statement
- Ensure content is Web Content Accessible Guidelines (WCAG 2.1) compliant so that our content is accessible to all users
Requirements:
- Project Management Certification (PMP) (or equivalent experience)
- Associate’s Degree in international studies, linguistics, cultural studies or other relevant field (or equivalent experience)
- Experience with localization/translation (preferably of eLearning materials)
- Experience with at least one other language and/or culture at basic level
- Excellent communication skills, written and verbal
- Computer savvy
- Accustomed to using G Suite
- Adept at creating spreadsheets and tables
- Able to jump into any application and learn it quickly
- Excellent organizational skills
- Can handle a wide variety of tasks from talking on the phone with a vendor or customer to putting together complex spreadsheets
- The ability to coordinate the various aspects of a project and stay on top of milestones
- Experience with project management software is a plus, however not required
- Strong prioritization and time management skills
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit
www.knowbe4.com/careers/benefits.
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.
